Online Grocery Pick-Up Clerk 1 - Remote - Immediate Hiring - Competitive Salary - Kroger

Join the Kroger Team as an Online Grocery Pick-Up Clerk 1

Are you looking for a new opportunity to start immediately? Do you enjoy working in a fast-paced environment and providing excellent customer service? Look no further! Kroger, a leading retail company, is seeking an Online Grocery Pick-Up Clerk 1 to join our team in Vancouver, WA. As a key member of our e-Commerce team, you will be responsible for selecting and gathering products for customers' online orders, processing coupons and payments, and delivering orders to customers' cars. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

About Kroger and Our Industry

Kroger is a leading retail company in the United States, operating a chain of supermarkets and grocery stores. Our company was founded in 1883 by Bernard Kroger, and since then, we have grown to become one of the largest food retailers in the country. Our mission is to be the best food retailer in the eyes of our customers, and we strive to achieve this by providing high-quality products, excellent customer service, and a positive shopping experience.

At Kroger, we are committed to making a positive impact on our communities. We have implemented various initiatives, such as our Zero Hunger | Zero Waste program, which aims to reduce food waste and help those in need. We also have a Framework for Action: Diversity, Equity and Inclusion plan, which promotes diversity, equity, and inclusion in our workplace and communities.

Position Summary

As an Online Grocery Pick-Up Clerk 1, you will play a critical role in our e-Commerce team, responsible for selecting and gathering products for customers' online orders, processing coupons and payments, and delivering orders to customers' cars. You will work in a fast-paced environment, requiring attention to detail, excellent communication skills, and a customer-focused attitude. Your primary goal will be to provide a positive customer service experience that makes customers want to return to online shopping with us.

Key Responsibilities:

• Select and gather products for customers' online orders in the most efficient manner, with attention to freshness and quality.
• Initiate and complete the selection process for customers' online orders.
• Assemble customers' online orders, process coupons and payments, and deliver and load orders to cars when customers arrive at the store for pick-up.
• Scan and bag orders on the go while following all bagging standards.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy.
• Load orders into customers' cars.
• Provide a positive customer service experience that makes customers want to return to online shopping.
• Process orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock item.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify the store Pick-Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.

Requirements and Qualifications

Essential Qualifications:

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (i.e., counting, addition, and subtraction).
• Excellent oral/written communication skills.

Preferred Qualifications:

• Previous experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Attention to detail and ability to multitask.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and meet productivity standards.
• Basic computer skills and ability to learn new systems.
• Ability to lift up to 50 pounds and stand for long periods.

Career Growth Opportunities and Learning Benefits

At Kroger, we are committed to the growth and development of our associates. We offer a range of benefits and opportunities to help you advance your career, including:

• Competitive health care and retirement benefits.
• Paid time off, including vacation, sick leave, and parental leave.
• Mental and emotional support resources through our Employee Assistance Program.
• Associate discounts.
• Opportunities to learn, grow, and advance through robust internal training and development resources.

Work Environment and Company Culture

At Kroger, we strive to create a welcoming and engaging work environment where you will love to work. Our company culture is built on our core values of:

• Respect.
• Honesty.
• Integrity.
• Diversity.
• Inclusion.
• Safety.

We are committed to making a positive impact on our communities and promoting a culture of diversity, equity, and inclusion.

Compensation and Benefits

We offer a competitive salary range of $15.99 - $17.70 per hour, depending on experience. In addition to competitive pay, you will also receive a range of benefits, including health care, retirement, and paid time off.

Conclusion

If you are a motivated and customer-focused individual looking for a new opportunity, we encourage you to apply for the Online Grocery Pick-Up Clerk 1 position at Kroger. With competitive pay, excellent benefits, and opportunities for growth and development, this is an exciting opportunity to join our team and start making a positive impact on our customers and communities.

Apply now and take the first step towards a rewarding career with Kroger!