Experienced Customer Service Representative - GEICO's Premier Team in Fredericksburg, VA - Delivering Exceptional Policyholder Experience and Unlocking Growth Opportunities

Join the GEICO Team: Where Customer Service Excellence Meets Career Growth

Are you passionate about delivering outstanding customer experiences and driving growth in a dynamic and supportive environment? Look no further than GEICO, one of the nation's largest and fastest-growing auto insurers. We're seeking talented Customer Service Representatives to join our team in Fredericksburg, VA, and embark on a rewarding career journey with a leader in the insurance industry.

About GEICO and Our Culture

For over 75 years, GEICO has been revolutionizing the insurance industry with our low rates, exceptional service, and innovative marketing strategies. As a wholly owned subsidiary of Berkshire Hathaway, we offer a stable and financially secure workplace with opportunities for training, career advancement, and growth. Our culture is built on the principles of mutual respect, inclusivity, and teamwork, making us an attractive employer for individuals from diverse backgrounds.

Job Summary

As a Customer Service Representative at GEICO, you will be the first point of contact for our policyholders, providing personalized service, answering billing questions, making policy changes, and offering recommendations. This role is perfect for individuals who excel at problem-solving, communicating effectively, and delivering exceptional customer experiences. If you're looking for a career with plenty of growth opportunities, let's talk!

Key Responsibilities:

• Provide exceptional customer service to policyholders, responding to their inquiries, and resolving issues in a timely and professional manner.
• Deliver personalized service, demonstrating the value of being insured by GEICO, and building trust with policyholders.
• Answer billing questions, make policy changes, and offer recommendations to policyholders.
• Utilize effective communication skills, including active listening and empathy, to understand policyholders' needs and concerns.
• Work in a fast-paced, high-volume call center environment, adapting to changes quickly and prioritizing tasks effectively.
• Collaborate with colleagues to achieve team goals and objectives, fostering a positive and inclusive work environment.

Qualifications and Skills:

Essential Qualifications:

• High school diploma or equivalent required.
• Experience providing outstanding customer service, showcasing expertise, fostering trust, and growing customer satisfaction.
• Effective communication skills, including active listening and empathy.
• Ability to work in a fast-paced, high-volume call center environment, adapting to changes quickly.
• Solid computer and multi-tasking skills.

Preferred Qualifications:

• Previous experience in a call center or customer service environment.
• Insurance industry knowledge or experience.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

Career Growth Opportunities and Learning Benefits:

At GEICO, we invest in our associates' growth and development, offering a range of training and learning opportunities to help you advance your career. As a Customer Service Representative, you can expect:

• Comprehensive training program, including paid training, licensures, and certificates.
• Tuition assistance, including direct billing and reimbursement payment plan options.
• Opportunities for career advancement, with many associates seeing base salary increases of 10% within their first year.
• Top performers can see salary increases up to 15%!

Work Environment and Company Culture:

Our Fredericksburg, VA office offers a dynamic and supportive work environment, with a team of dedicated and passionate associates. We strive to create an inclusive and respectful workplace, where everyone can be their authentic self. Our company culture is built on:

• Mutual respect and teamwork.
• Inclusivity and diversity.
• Employee Resource Groups, fostering a sense of community and connection.
• Competitive benefits and rewards, including our Total Rewards Program.

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package, including:

• Competitive salary: $21.34 per hour / $43,000.10 annually.
• Premier Medical, Dental, and Vision Insurance with no waiting period.
• Paid Vacation, Sick, and Parental Leave.
• 401(k) Plan.
• Paid Training and Licensures.

Persuasive Conclusion:

If you're passionate about delivering exceptional customer experiences, driving growth, and advancing your career in a dynamic and supportive environment, we invite you to join our team at GEICO. Apply now to embark on a rewarding career journey with a leader in the insurance industry. Don't miss this opportunity to grow your career and make a difference in the lives of our policyholders!

Apply now and start your journey with GEICO!