Experienced Customer Service Representative - Launch Your Insurance Career with Teleperformance from the Comfort of Your Home

Join Teleperformance, a Global Leader in Digital Business Services, and Start Your Journey to Becoming a Licensed Insurance Agent

Teleperformance is a world-renowned, digital business services company that empowers the world's top brands to streamline their operations in meaningful and sustainable ways. With a global presence spanning across numerous countries and a workforce of over 410,000 passionate individuals speaking more than 300 languages, we are a force for good, making a positive impact on our communities, clients, and the environment.

If you're looking for a career that offers growth, learning, and a chance to make a difference, you've come to the right place. At Teleperformance, we're committed to investing in your future and helping you achieve your professional goals. As a Pre-Licensed Customer Service Representative, you'll have the opportunity to launch your career in the insurance industry and become a Licensed Insurance Agent with our comprehensive 5-day paid training program.

About the Opportunity

We're excited to offer a unique career opportunity for individuals who are passionate about delivering exceptional customer service and are eager to grow with a global company. As a Pre-Licensed Customer Service Representative, you'll be the face of our company, interacting with customers from diverse backgrounds, and resolving their concerns in a fast-paced environment. You'll work in a collaborative and engaging setting, with opportunities to develop your skills, challenge yourself, and advance in your career.

Key Responsibilities

• Resolve complex consumer issues and provide guidance to first-level representatives on high-level concerns.
• Assist policyholders with billing questions, concerns, and policy changes.
• Provide support to policyholders by offering recommendations and adjusting policies as necessary.
• Utilize excellent decision-making skills and innovation to respond to consumer concerns while adhering to company and departmental guidelines.
• Work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.

Qualifications and Requirements

We're looking for talented individuals who are passionate about delivering exceptional customer service and are eager to grow with a global company. To be successful in this role, you'll need:

Essential Qualifications

• A minimum of 6 months of customer service experience.
• Be at least 18 years old.
• Ability to type at least 25 words per minute.
• High School Diploma or GED.
• Comfortable using desktop computer systems.
• Proven oral and written communication skills.

Preferred Qualifications

• 6 months of Call Center experience.
• Logical problem-solving skills.
• Ability to work various shifts.
• Proficiency in using Windows operating systems.
• Organization and work prioritization skills.

What We Offer

At Teleperformance, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. As a Pre-Licensed Customer Service Representative, you'll enjoy:

• Paid training to help you prepare for the State Insurance Exam.
• Competitive wages.
• Full benefits, including Medical, Dental, Vision, 401k, and more.
• Paid Time Off.
• Employee wellness and engagement programs.
• Ongoing support and resources to help you succeed in your role.

Work from Home Requirements

To ensure a seamless and productive work-from-home experience, you'll need:

• A reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps.
• A clean and quiet workspace.
• Proof of internet speed.

Career Growth and Development

At Teleperformance, we're committed to helping you grow and develop in your career. As a Pre-Licensed Customer Service Representative, you'll have the opportunity to:

• Advance to a Licensed Insurance Agent role after completing our 5-day paid training program and passing the State Insurance Exam.
• Develop your skills and expertise in a supportive and collaborative environment.
• Take on new challenges and responsibilities as you grow in your role.
• Explore opportunities for career advancement within the company.

Our Culture and Values

At Teleperformance, we believe in creating a culture of inclusion and diversity, where everyone feels welcome and valued. We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Our employees are our greatest asset, and we're dedicated to supporting their well-being and career growth.

Why Join Teleperformance?

If you're looking for a career that offers growth, learning, and a chance to make a difference, Teleperformance is the place for you. With our comprehensive benefits package, ongoing training and development opportunities, and commitment to creating a positive and inclusive work environment, you'll have everything you need to succeed. Join our team today and start your journey to becoming a Licensed Insurance Agent!

Teleperformance is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating a culture of inclusion and respect.

If you're ready to launch your career in the insurance industry and join a global company that's making a difference, apply now!