Experienced Customer Service Representative - Work From Home Opportunity at CVS Health

Transforming Health Care, One Conversation at a Time

At CVS Health, we're on a mission to bring our heart to every moment of your health. As a leading health care company, we're committed to delivering enhanced human-centric health care that's more personal, convenient, and affordable. Our Customer Care division is at the forefront of this mission, and we're seeking talented Customer Service Representatives to join our team in Las Vegas, NV.

About the Role

As a Customer Service Representative, you'll play a vital role in assisting our members with their pharmacy benefit plans. You'll take inbound calls, answer questions, and provide solutions to help simplify their health care experience. This is a fantastic opportunity to make a real difference in people's lives while developing your skills and expertise in a dynamic and supportive environment.

Key Responsibilities

• Respond to inbound calls from members regarding prescription insurance, medication coverage, and mail order prescriptions
• Provide accurate and timely solutions to member inquiries, ensuring a positive and personalized experience
• Develop a deep understanding of our pharmacy benefit plans and communicate this knowledge to members in a clear and concise manner
• Maintain a high level of customer service, adhering to CVS Health's standards for quality and professionalism
• Work in a fast-paced, dynamic environment, prioritizing multiple tasks and adapting to changing circumstances

Essential Qualifications

To succeed in this role, you'll need:

• 1 year of experience interacting with customers in a call center, retail, customer service, or hospitality environment
• Computer proficiency in Windows-based applications, with the ability to learn new systems and technologies
• A high school diploma or equivalent

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• An associate's degree or equivalent experience
• Excellent problem-solving skills, with the ability to resolve complex issues in a positive and productive manner
• A patient and helpful approach to customer service, demonstrating a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards, ensuring a high level of attendance and punctuality
• Strong oral, interpersonal, and communication skills, with the ability to express empathy, patience, and confidence

What We Offer

At CVS Health, we're committed to supporting our colleagues and their families. Our comprehensive benefits package includes:

• A competitive hourly rate, with a pay range of $17.00 - $27.90
• A full range of medical, dental, and vision benefits
• A 401(k) retirement savings plan and Employee Stock Purchase Plan
• Term life insurance, short-term and long-term disability benefits
• Numerous well-being programs, education assistance, and free development courses
• A CVS store discount and discount programs with participating partners
• Paid Time Off (PTO) and paid holidays throughout the calendar year

Work Environment and Company Culture

As a Customer Service Representative, you'll have the flexibility to work from home, provided you meet our criteria for a secure and distraction-free workspace. Our comprehensive training program will ensure you're equipped to succeed in this role, with 8 weeks of on-site training and ongoing support from our trainers and leadership team.

At CVS Health, we're committed to creating a culture that puts our heart into caring for our colleagues and our communities. We value diversity, equity, and inclusion, and strive to create an environment that's inclusive and supportive for all.

Career Growth Opportunities

We're committed to helping our colleagues grow and develop in their careers. As a Customer Service Representative, you'll have opportunities to advance to REP II and III roles, and explore other career paths within our business unit. Our Career Mapping guide will help you identify potential career paths and create a plan for success.

Why Join Us?

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we want to hear from you. At CVS Health, we're dedicated to transforming health care, one conversation at a time. Join our team and be part of a dynamic and supportive community that's committed to putting our heart into every moment of your health.

How to Apply

Our application process is simple and straightforward:

1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and experience

We can't wait to hear from you and explore how you can contribute to our mission at CVS Health.