Experienced Full-Time Remote Customer Experience Agent - Evening and Overnight Shifts - blithequark

Join the blithequark Team as a Customer Experience Agent and Make a Difference in Our Customers' Lives

blithequark is a leading provider of exceptional customer experiences, and we're looking for a highly skilled and motivated Customer Experience Agent to join our team. As a fully remote agent, you'll be responsible for delivering top-notch customer service over the phone, scheduling jobs, and dispatching calls to technicians. If you're passionate about providing excellent customer experiences and have a knack for multitasking, we want to hear from you!

About blithequark

At blithequark, we're dedicated to providing innovative solutions and exceptional customer experiences in the service industry. Our team is comprised of talented professionals who share a passion for delivering outstanding service and building strong relationships with our customers. We're committed to fostering a culture of continuous learning, growth, and development, and we're looking for individuals who share our values and are excited about joining our team.

Job Summary

We're seeking an experienced Customer Experience Agent to join our team on a full-time basis. As a remote agent, you'll work from the comfort of your own home, providing exceptional customer service over the phone, scheduling jobs, and dispatching calls to technicians. You'll be an integral part of our team, working closely with our service technicians and other stakeholders to ensure seamless communication and efficient job scheduling.

Key Responsibilities

• Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner.
• Initiate outbound phone calls for scheduling of service calls and follow up with customers as needed.
• Handle various customer inquiries and requests efficiently and accurately, providing solutions and resolving issues promptly.
• Dispatch the correct technician to each job, taking into account qualifications, geography, and customer preference.
• Utilize Service Titan software to effectively plan and dispatch jobs, ensuring accuracy and efficiency.
• Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information.
• Communicate with technicians regarding availability, expected completion time, and other relevant details.
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls.
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company.
• Interact with service technicians and various customers from residential to commercial, providing excellent customer service and support.

Qualifications

To be successful in this role, you'll need:

• A high school diploma or equivalent (GED).
• A minimum of 3 years of relevant work experience in a customer service environment.
• Previous dispatch experience is a plus.
• Strong verbal and written communication skills, with the ability to effectively communicate with customers and technicians.
• Familiarity with the surrounding Chicagoland area is preferred.
• Experience in plumbing, electric, or HVAC industries is a plus.
• Attention to detail and ability to manage priorities and workflow.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Versatility, flexibility, and a willingness to work within constantly changing priorities.
• Proficient in Microsoft Office and able to work from home efficiently.
• Ability and willingness to work nights and weekends.

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive benefits package and a supportive work environment. Here are just a few of the benefits we offer:

• Competitive hourly rate of $20/hour.
• Medical, Dental & Vision Insurance.
• Supplemental AFLAC Insurance Options.
• 401(k) Plan with Company Match.
• Company-provided Life Insurance.
• Employee discounts on company-provided services.
• On-site training facility for continuous employee development.
• Paid Time Off (PTO).
• Paid Holidays.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. We offer:

• Opportunities for career advancement and professional growth.
• Continuous training and development programs.
• Mentorship and coaching from experienced professionals.
• Access to industry-leading tools and technologies.

Work Environment and Company Culture

At blithequark, we pride ourselves on a positive and supportive work environment. Here are just a few highlights:

• Remote work options, allowing you to work from the comfort of your own home.
• Flexible scheduling and work arrangements.
• Collaborative and dynamic team environment.
• Opportunities for socialization and team-building.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive hourly rate.
• Comprehensive benefits package.
• Paid time off and holidays.
• Opportunities for bonuses and incentives.

Conclusion

If you're passionate about delivering exceptional customer experiences and have a knack for multitasking, we want to hear from you! As a Customer Experience Agent at blithequark, you'll have the opportunity to make a real difference in our customers' lives, while also growing and developing your skills in a dynamic and supportive work environment. Apply now to join our team and start your journey with blithequark!