Experienced Customer Service Representative - Work from Home Opportunity with Comprehensive Benefits and Growth Potential
Join the Team at Blithequark: Delivering Heart-Driven Service in a Dynamic Healthcare Environment
Blithequark is a leading healthcare company dedicated to transforming the way we experience healthcare. Our purpose is to bring our heart to every moment of your health, guiding our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. We are seeking hundreds of Customer Care Representatives to join our Caremark Member Operations division, specifically in our Pharmacy Benefit Manager (PBM) business. As a Customer Service Representative, you will have the opportunity to work from home, balance your priorities, and deliver exceptional service to our millions of plan members.
About Blithequark and Our Industry
Blithequark operates at the forefront of the healthcare industry, focusing on innovative solutions to make healthcare more personal, convenient, and affordable. Our company culture emphasizes empathy, compassion, and a commitment to excellence. We believe that every interaction with our members is an opportunity to make a positive impact on their lives. Our Heart At Work Behaviors support this purpose, empowering our team members to feel confident in their roles and contribute to our mission.
Position Summary
As a Customer Service Representative with Blithequark's Caremark Member Operations division, you will play a critical role in assisting members with their pharmacy benefit plans. Your responsibilities will include:
- Taking inbound calls from members and answering questions regarding prescription insurance, medication coverage, and mail-order prescriptions
- Providing solutions to help simplify members' healthcare experiences
- Servicing a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
- Receiving comprehensive training to upskill and assist with client and member inquiries as business needs arise
Key Responsibilities
As a Customer Service Representative, your primary responsibilities will include:
- Responding to member inquiries via phone, providing accurate and timely information about their pharmacy benefit plans
- Resolving member issues and concerns in a professional and courteous manner
- Utilizing computer systems and software to access member information and provide solutions
- Documenting member interactions and maintaining accurate records
- Collaborating with colleagues and management to ensure seamless service delivery
Requirements and Qualifications
To be successful in this role, you will need:
Essential Qualifications:
- 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience
- Computer proficiency in Windows-based applications
- High School Diploma or equivalent experience
Preferred Qualifications:
- Associates degree or equivalent experience
- Ability to problem-solve in a positive and productive manner
- Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
- Reliability and compliance with scheduling standards
- Ability to exhibit patience and empathy and express assurance and confidence
- Strong customer service skills, including courteous telephone etiquette and professionalism
- Strong oral, interpersonal, and communication skills
- At least 6 months of healthcare experience
What We Offer
At Blithequark, we are committed to providing our team members with a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- A wide range of supplemental benefits and discount programs
- Tuition reimbursement
- A complete time-off package for full-time colleagues, including company-paid holidays, PTO, and Floating Holidays
- Benefit and PTO eligibility begins the month following your start day
Work Environment and Culture
At Blithequark, we offer a flexible work environment, including work-from-home opportunities, to support our team members' work-life balance. Our company culture emphasizes:
- Empathy and compassion
- Commitment to excellence
- Continuous learning and growth
- Collaboration and teamwork
Compensation and Benefits
Our pay rates start at $17.50 per hour, with a typical pay range of $17.00 - $25.65 per hour. We also offer a comprehensive benefits package, including:
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance plan
- Short-term and long-term disability benefits
- CVS store discount and discount programs with participating partners
Career Growth Opportunities
At Blithequark, we are committed to supporting the growth and development of our team members. Our Career Mapping guide provides a clear path for advancement from REP I to REP II and III. We offer:
- Opportunities for advancement within our business unit
- Training and development programs
- Mentorship and coaching
How to Apply
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at Blithequark. Our application process is simple and straightforward:
- Apply online
- Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position
We look forward to welcoming you to our team at Blithequark! Apply today and start your journey towards a rewarding and fulfilling career in healthcare.
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