Experienced Customer Service Specialist - Driving Sales Growth and Customer Satisfaction at blithequark

Join the blithequark Team: Elevating Customer Experience and Business Success

At blithequark, we're passionate about delivering exceptional customer experiences that drive business growth and foster lasting relationships. As a pioneering company in its industry, we're committed to innovation, customer satisfaction, and employee development. We're now seeking a skilled and dedicated Customer Service Specialist to join our remote team in the United States, playing a vital role in our customer service and sales operations.

About the Role: A Key Player in Customer Success

As a Customer Service Specialist at blithequark, you will be the primary point of contact for our customers, handling a range of inbound and outbound calls, including new sales and service-related inquiries. Your expertise and proactive approach will be crucial in ensuring the highest level of customer satisfaction, quality, and efficiency in all aspects of your work. This is a fantastic opportunity to make a tangible impact on our customers' experiences and contribute to the company's continued success.

Key Responsibilities: Delivering Exceptional Customer Service and Driving Sales

• Handle incoming calls and utilize a proactive sales approach to identify additional sales and service opportunities, driving revenue growth and customer retention.
• Develop and maintain an in-depth knowledge of blithequark's products and services, customer account and billing processes, and various policies and procedures related to product delivery and service.
• Present a professional, confident, and enthusiastic image to build trusting relationships with customers, ensuring a positive brand experience.
• Provide high levels of customer account management by accurately setting up and maintaining account information and data, ensuring seamless customer interactions.
• Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities, demonstrating attention to detail and organizational skills.
• Handle administrative tasks, including data entry, reporting, and reconciliation around asset and inventory controls and purchasing, showcasing your versatility and ability to multitask.

Essential Qualifications: The Skills and Expertise We're Looking For

To succeed in this role, you'll need:

• Solid computer skills, including proficiency in Microsoft Office, data entry, and the ability to run and analyze reports, demonstrating your technical aptitude.
• The ability to multitask and prioritize assignments in a team environment, showcasing your organizational skills and flexibility.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
• A high school diploma or equivalent, providing a foundation for your professional development.

While not required, bilingual skills are highly valued, and proficiency in additional languages can be a significant asset in our diverse customer base.

What We Offer: A Dynamic and Supportive Work Environment

At blithequark, we're committed to providing a work environment that is both challenging and rewarding. As a Customer Service Specialist, you'll enjoy:

• Flexibility: The opportunity to work remotely, with flexible scheduling to accommodate your needs and work style.
• Remote Work Environment: A dynamic and supportive team environment, with the tools and resources you need to succeed in a remote setting.
• Skill Development: Ongoing training and development opportunities to enhance your skills and expertise, driving your career growth and professional development.
• Diverse Opportunities: A company that values diversity and promotes equal opportunities, providing a platform for you to grow and contribute to our mission.

Career Growth and Learning Benefits

At blithequark, we're dedicated to helping our employees grow and develop in their careers. As a Customer Service Specialist, you'll have access to:

• Ongoing training and coaching to enhance your customer service and sales skills.
• Opportunities for career advancement and professional development, driven by our commitment to promoting from within.
• A culture that encourages innovation, creativity, and continuous learning, ensuring you stay ahead of the curve in your field.

Compensation and Benefits

We offer a competitive compensation package, with a salary range of $23-$30 per hour, depending on your experience and qualifications. Our benefits package includes a range of perks and benefits designed to support your well-being and job satisfaction.

Join Our Team: Make a Lasting Impact at blithequark

If you're a motivated and customer-focused professional looking to make a real difference in a dynamic and growing company, we want to hear from you. As a Customer Service Specialist at blithequark, you'll play a vital role in driving sales growth, customer satisfaction, and business success. Apply now to join our team and start your journey to a rewarding and challenging career.

To apply, simply click here and follow the application process. We can't wait to welcome you to the blithequark team!