Experienced Full Stack Technical Customer Service Specialist – Cloud Application Support and Account Management for US Government and Enterprise Clients at Blithequark

Join Blithequark as a Technical Customer Service Specialist and Be at the Forefront of Cloud Computing Innovation

Blithequark is a leading player in the cloud computing industry, and we're seeking a highly skilled Technical Customer Service Specialist to join our team. As a Technical Customer Service Specialist, you will provide top-notch support to US Government and enterprise clients as they build critical applications on top of our cloud services. This is a unique opportunity to work with a talented team, drive client satisfaction, and contribute to the growth of our cloud business.

About Blithequark and Our Cloud Services

Blithequark is a pioneer in the cloud computing industry, offering a wide range of services, including cloud infrastructure, data analytics, and artificial intelligence. Our cloud services, such as Blithequark EC2 and Blithequark S3, enable businesses and government agencies to build, deploy, and manage applications with ease. As a Technical Customer Service Specialist, you will play a critical role in ensuring that our clients get the most out of our services.

Job Summary

As a Technical Customer Service Specialist, you will work with US Government and enterprise clients, providing training, support, and analysis to help them optimize their use of our cloud services. You will collaborate with various teams, including Technical Account Managers, Sales, and Solutions Architects, to deliver exceptional client experiences. Your expertise will help clients avoid potential issues, resolve complex account and billing problems, and achieve their business objectives.

Key Responsibilities

• Serve as the client-facing voice for US Government and enterprise clients, addressing complex account and billing issues
• Work with clients to understand their use of cloud services and provide valuable feedback to improve our offerings
• Perform in-depth analysis of client accounts and billing statements to identify areas for improvement
• Educate clients on reporting options, alerts, and budgets to help them optimize their cloud usage
• Provide prompt, efficient, and detailed client-oriented support to enterprise clients
• Collaborate with client service peers worldwide to ensure a consistent and high-quality level of support
• Drive initiatives that improve client interactions with cloud account and billing information
• Act as the Voice of the Client for our enterprise clients, reporting and following up on observed areas for improvement
• Proactively seek solutions to client needs, communicate trends to stakeholders, and propose innovative solutions for the client experience
• Assist with enterprise client communication during critical launches and support events
• Develop detailed knowledge of cloud-specific products and features
• Work with cloud teams to drive resolution of issues for clients
• Ensure internal knowledge reference pages are updated and accurate

Requirements

Essential Qualifications

• Bachelor's degree or Associate's degree with A+, Network+, or Security+ certification
• 3+ years of experience in client service or account management, working with high-profile clients
• 3+ years of advanced Excel skills (pivot tables, VLOOKUP, and other formulas)
• Current, active US Government Trusted status of TS/SCI with Polygraph

Preferred Qualifications

• Experience in service and account management positions
• A drive to dive into the details of a system or process to solve client issues
• Demonstrated success in a fast-paced service environment
• Proven track record of driving cross-functional projects
• SQL and other relational database knowledge
• Strong familiarity with web technologies and the internet
• Understanding of cloud-based compute and storage concepts

What We Offer

At Blithequark, we're committed to providing an exceptional work environment that fosters growth, learning, and innovation. Here are some of the benefits and perks you can expect:

• Competitive salary ($35-$40 per year)
• Full-time employment with 8 hours of work per day
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements, including work-from-home options
• Comprehensive benefits package

Why Join Blithequark?

At Blithequark, we're passionate about delivering exceptional client experiences and driving innovation in the cloud computing industry. As a Technical Customer Service Specialist, you'll be part of a talented team that shares your passion for cloud computing and client satisfaction. Here are some reasons why you should join us:

• Be part of a leading cloud computing company that's shaping the future of technology
• Work with a talented team of professionals who are passionate about cloud computing and client satisfaction
• Enjoy a dynamic and collaborative work environment that fosters growth and learning
• Develop your skills and expertise in cloud computing and client service
• Make a meaningful impact on our clients' businesses and contribute to the growth of our cloud business

How to Apply

If you're a motivated and customer-focused professional with a passion for cloud computing, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Join Blithequark today and be part of a team that's shaping the future of cloud computing!