Bilingual Customer Care Representative - French/English - Delivering Exceptional Customer Experiences at blithequark

Join blithequark's Customer Care Team: Where Your Language Skills Meet Exceptional Customer Service

At blithequark, we're passionate about delivering top-notch customer experiences that not only meet but exceed our clients' expectations. As a leader in the financial services and merchant payment solutions industry, we understand the importance of having a dedicated and skilled customer care team. If you're fluent in both French and English and have a passion for providing outstanding customer service, we invite you to explore this exciting opportunity to join our team as a Bilingual Customer Care Representative.

About blithequark and the Role

blithequark is at the forefront of providing innovative financial services and merchant payment solutions, catering to a diverse client base that includes individuals and businesses. Our customer care team is the backbone of our operations, ensuring that our clients receive the support they need in a timely and professional manner. As a Bilingual Customer Care Representative, you will be the first point of contact for our French and English-speaking clients, addressing their inquiries, resolving issues, and providing account information with a high level of professionalism and empathy.

Key Responsibilities

• Respond to customer inquiries via telephone, email, or other communication channels, providing accurate and timely solutions.
• Research and analyze customer issues to provide effective resolutions, ensuring a high level of customer satisfaction.
• Resolve customer complaints and issues on the first contact whenever possible, escalating complex issues to senior representatives or specialized teams as needed.
• Provide customers with detailed account information, including transaction history, account status, and other relevant details.
• Handle billing disputes, correct payment errors, and revise fee and finance charges as appropriate, following blithequark's policies and procedures.
• Perform account maintenance tasks, including updating customer information and processing card or check orders.
• Act on reports of lost or stolen cards/checks, taking prompt action to prevent unauthorized transactions.
• Investigate customer problems that could not be resolved during the initial contact, following up with customers to ensure their issues are fully resolved.

Requirements and Qualifications

To succeed in this role, you should have:

• A high school diploma or equivalent; a degree in a relevant field is an added advantage.
• At least two to four years of relevant experience in customer service, preferably in a contact center environment.
• Prior experience in banking, merchant payment services, point of sales, or financial services is highly desirable.
• A good understanding of banking products and services, including concepts, practices, policies, and procedures.
• Excellent telephone and interpersonal skills, with the ability to communicate effectively in both French and English.
• Strong problem-solving and negotiation skills, with the ability to handle difficult customer calls professionally.
• Proficient computer navigation skills, with experience using a variety of software packages, including Microsoft Office applications.
• The ability to identify and resolve problems or escalate them to the appropriate teams.
• Good time management skills to maximize the number of clients assisted while maintaining a high level of customer service.

What We Offer

At blithequark, we believe in rewarding our employees for their hard work and dedication. Our benefits package includes:

• Comprehensive healthcare coverage (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability insurance.
• Pregnancy disability and parental leave.
• A 401(k) plan and an employer-funded retirement plan to help you plan for your future.
• Paid vacation time, ranging from two to five weeks depending on your salary grade and tenure.
• Up to 11 paid holiday opportunities throughout the year.
• Adoption assistance for those starting or expanding their families.
• Sick and Safe Leave accruals, allowing you to take care of your health and well-being.

Career Growth and Development

At blithequark, we're committed to the growth and development of our employees. As a Bilingual Customer Care Representative, you'll have opportunities to:

• Develop your customer service skills in a dynamic and supportive environment.
• Enhance your knowledge of financial services and merchant payment solutions.
• Improve your problem-solving and negotiation skills.
• Take on additional responsibilities and contribute to the growth and success of our customer care team.
• Participate in training and development programs designed to help you advance in your career.

Our Culture and Work Environment

blithequark is a place where innovation meets tradition, and where our employees are our greatest asset. We foster a culture that values:

• Customer-centricity: We're dedicated to delivering exceptional customer experiences.
• Innovation: We're always looking for new and better ways to serve our clients.
• Teamwork: We believe in the power of collaboration and teamwork.
• Diversity and Inclusion: We celebrate our differences and strive to create an inclusive environment.
• Professional Development: We're committed to helping our employees grow and succeed.

Why Join blithequark?

If you're looking for a challenging and rewarding role where you can make a real difference, blithequark is the place for you. As a Bilingual Customer Care Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. With our comprehensive benefits package, opportunities for career growth, and a culture that values its employees, we offer a work environment that's both supportive and stimulating.

If you're ready to take your customer service career to the next level and join a team that's making a difference in the financial services industry, we encourage you to apply for this exciting opportunity. At blithequark, we're looking for talented individuals like you to help us continue to deliver outstanding customer experiences.