Experienced Remote Online Chat Specialist – Customer Service & Engagement at Blithequark

Join the Blithequark Team: Where Exceptional Customer Service Meets Innovation

At Blithequark, we're dedicated to delivering outstanding customer experiences and providing expert solutions in a rapidly evolving industry. Our team is built on a foundation of knowledge, innovation, and a passion for helping clients achieve their goals. We're now seeking a highly skilled and customer-focused Remote Online Chat Specialist to join our dynamic team. As a Remote Online Chat Specialist at Blithequark, you'll play a critical role in ensuring that our clients receive the highest level of service and support, while working from the comfort of your own home.

About Blithequark

Blithequark operates at the forefront of customer service and support, leveraging extensive knowledge of the legal and regulatory environment to ensure that our clients' plans are designed and operated to meet all requirements. Our expertise extends to providing clients with innovative ideas and strategies for maximizing plan contributions and asset accumulation. We're committed to fostering a culture of excellence, integrity, and customer-centricity, and we're looking for talented individuals who share our values.

Job Summary

As a Remote Online Chat Specialist at Blithequark, you'll be the primary point of contact for clients seeking assistance with website navigation, service inquiries, and general concerns. You'll utilize your exceptional communication skills, technical knowledge, and customer service expertise to resolve issues efficiently and effectively. This is a unique opportunity to join a forward-thinking organization and contribute to delivering world-class customer experiences in a remote work environment.

Key Responsibilities

• Customer Engagement: Respond to incoming live chats from clients regarding website navigation issues, service questions, and general concerns in a timely, accurate, and professional manner.
• Issue Escalation: Evaluate customer interactions and elevate issues to the Online Chat Manager when necessary to ensure prompt resolution.
• Relationship Building: Establish relationships with new clients to better understand their needs and provide personalized support.
• Customer Support: Address client questions, inquiries, requests, and problems accurately, concisely, and appropriately.
• Product and Service Promotion: Promote interest in Blithequark's products and services to clients, enhancing their overall experience.
• Performance Standards: Consistently achieve established performance standards for the position, ensuring high-quality service delivery.
• Professional Image: Portray and project a positive and professional image of Blithequark in all interactions with clients and colleagues.
• Administrative Support: Provide administrative support to the customer service team as needed, contributing to a seamless and efficient operation.
• Flexibility: Assist with overflow work and other duties as required, demonstrating adaptability and a willingness to support the team.

Requirements and Qualifications

Essential Qualifications:

• Education: High school diploma or equivalent required.
• Experience: Proven experience in customer service, preferably in a chat or call center environment.
• Telephone Etiquette: Strong telephone etiquette and communication skills, with the ability to interact effectively with clients and colleagues.
• CRM Tools: Familiarity with CRM tools and software, with a willingness to learn and adapt to new systems.
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
• Multitasking: Ability to manage multiple tasks simultaneously, prioritizing effectively to meet performance standards.
• Adaptability: Ability to adapt to different personalities, styles, and communication preferences.

Preferred Qualifications:

• Industry Knowledge: Familiarity with the industry, including relevant laws and regulations.
• Technical Skills: Proficiency in Microsoft Office Suite and other productivity software.
• Certifications: Relevant customer service certifications or training.

What We Offer

At Blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and career advancement. As a Remote Online Chat Specialist, you'll enjoy:

• Competitive Compensation: A competitive salary and benefits package.
• Remote Work: The flexibility to work from home, providing a healthy work-life balance.
• Professional Development: Opportunities for training, growth, and career advancement.
• Collaborative Culture: A dynamic and supportive team environment, with regular feedback and coaching.
• Recognition and Rewards: Recognition and rewards for outstanding performance and contributions.

Why Join Blithequark?

At Blithequark, we're dedicated to making a positive impact on the lives of our clients and our community. By joining our team, you'll be part of a forward-thinking organization that values innovation, customer satisfaction, and employee well-being. We're committed to providing a work environment that's inclusive, supportive, and empowering, with opportunities for growth and development.

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to the Blithequark team!

Blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. All information will be kept confidential according to EEO guidelines.