Global Service Desk Analyst ; Hybrid

Position: Global Service Desk Analyst I (Hybrid opportunity) Close Inclusive Collection Job Postings Notification "Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally." ALG Vacations, Amstar, Trisept, and UVC Latin America Offices Technology Professional Staff/Corporate Full-time Summary The Opportunity Hyatt Hotels Corporation seeks an enthusiastic Global Service Desk Analyst I to join our Field Technology. In this role, you will be collaborating closely with the broader Technology team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. We’re proud to offer exceptional corporate benefits which include: Annual allotment of free hotel stays at Hyatt hotels globally. Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. The Role The Global Service Desk Analyst I is an entry-level position ideal for candidates with foundational knowledge of IT systems and a passion for providing outstanding technical support. As a frontline support analyst, you will be the first point of contact for end users experiencing technical issues, delivering best-in-class service and timely resolution of common IT problems. You will work collaboratively with global colleagues and elevate more complex issues to higher-tier support teams as needed. Respond to incoming IT service requests via phone, email, or chat in a timely and courteous manner. Log, categorize, and prioritize service tickets using the Service Now platform. Provide basic troubleshooting for hardware, software, and network issues. Assist users with password resets, access requests, and account-related inquiries. Escalate unresolved or complex technical issues to Tier 2/Tier 3 support teams. Follow predefined scripts and knowledge base articles to complete routine support tasks. Ensure a high level of customer service and maintain professional communication with end users. Participate in ongoing training and development programs to enhance technical and customer service skills. Qualifications Experience Required 1+ years of experience in a Service Desk, IT Help Desk, or technical support… Apply tot his job Apply To this Job