Experienced Customer Service Representative – Remote Live Chat Specialist for Automotive Industry

Introduction to blithequark

Imagine working in a dynamic and relaxed environment where professionalism and fun blend seamlessly together. At blithequark, we're passionate about delivering exceptional customer experiences through innovative online solutions. As a leader in the automotive industry, we're seeking talented individuals to join our team as part-time Inbound Chat Operators. In this exciting role, you'll have the opportunity to engage with customers, represent our clients favorably, and contribute to driving revenue growth.

Job Overview

As a Live Chat Specialist at blithequark, you will be the face of our company, interacting with customers through online conversations and providing top-notch support. Your primary goal will be to turn these conversations into valuable leads that help our clients achieve their business objectives. If you're a positive, energetic, and tech-savvy individual with a passion for customer service, we want to hear from you!

Responsibilities

• Handle a wide range of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns.
• Offer detailed information about our products and services, ensuring that customers have a comprehensive understanding of what we offer.
• Narrow down on appointment information to schedule appointments, facilitating a seamless experience for our customers.
• Capture customer contact information for lead generation and client review, helping us to refine our services and improve customer satisfaction.
• Summarize interactions based on customer needs for client review, providing valuable insights that inform our business strategies.
• Develop and maintain a knowledge base of our evolving products and services, staying up-to-date with the latest developments and industry trends.

Qualifications

To succeed in this role, you'll need to possess a combination of skills, experience, and personal qualities that enable you to deliver exceptional customer service and thrive in a fast-paced environment. These include:

• Previous experience in retail customer service or the automotive industry is preferred but not necessary – we're open to training the right candidate.
• Basic internet and window-based computer skills are essential, as you'll be working with our online platforms and tools.
• A strong ability to multitask is preferred, and gaming experience can be helpful in this regard – if you're comfortable juggling multiple tasks simultaneously, you'll excel in this role.
• A positive and professional demeanor is crucial, as you'll be representing blithequark and interacting with customers on a daily basis.
• Excellent written and verbal communication skills are vital, as you'll need to articulate complex information clearly and concisely.
• Ability to adapt to change and enjoy a quick-paced work environment – we're a dynamic company, and you'll need to be flexible and responsive to evolving circumstances.

Requirements

Please note that you must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin. This is a remote opportunity, but we require you to be based in one of these locations.

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. As a Live Chat Specialist, you can expect:

• A competitive hourly rate of $13.00 per hour.
• Expected hours of no less than 40 per week, with a range of shift options to suit your lifestyle – including day, evening, and night shifts.
• A comprehensive benefits package, featuring:
• 401(k) and 401(k) matching.
• Dental insurance.
• Health insurance.
• On-the-job training to help you develop your skills and expertise.
• Referral program.
• Vision insurance.
• Opportunities for career growth and professional development – we're committed to helping you achieve your long-term goals.
• A dynamic and supportive team environment, with a culture that values collaboration, innovation, and customer satisfaction.

Application Questions

To ensure that you're a good fit for this role, please consider the following questions:

• Do you own your own computer or laptop with a webcam and microphone?
• Are you able to attend four weeks of paid, remote training via Zoom, Tuesday through Saturday, from 11:00 AM - 7:30 PM EDT?
• Are you able to work five days a week, including a Saturday or Sunday?
• Do you reside in one of the required states?

Conclusion

If you're a motivated and customer-focused individual with a passion for technology and automotive industry, we encourage you to apply for this exciting opportunity. As a Live Chat Specialist at blithequark, you'll have the chance to make a real difference in the lives of our customers, while developing your skills and advancing your career. Don't miss out – join our team today and discover a rewarding and challenging role that offers a unique blend of flexibility, support, and opportunity.