Medical Call Center Representative (REMOTE)
Medical Call Center Representative (FULLY REMOTE)
This position will involve answering inbound calls for large hospital networks during our evening and weekend shifts in a remote call center setting. Our company provides telephone answering, messaging, and alert services to physicians and medical facilities across the United States...
If you are a self-motivated team player looking to build a career from the comfort of your own home, we might be the team you are looking for!
You must live within the continental United States (+ Hawaii) to apply.
We currently have both full-time and part-time opportunities availabile. ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)
Shift Availability Requirements
Full-Time (appr. 30+ hours per week)
Part-Time (appr. 29 or fewer hours per week)
Weekdays 7a-3p, 8a-4p, 9a-5p; typical 8 hour shifts, 5 shifts per week
Weekdays 3-11p; minimum 5 hour shifts, 4 shifts per week
Weekends 7a-12a (midnight); one 8-hour shift on either Saturday or Sunday
Candidates must have a pleasant speaking voice, professional mannerisms, good computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment. Medical terminology and experience, either hands-on or clerical, required to apply. Familiarity with EMR systems and practices preferred.
Minimum typing of 30 wpm is required and will be tested.
Candidates must also have the following equipment:
Dual monitors/Capability to run a second monitor (laptop monitor not acceptable)
Keyboard, Mouse, USB Headset, & Webcam (webcam for internal communication only)
Internet - Ethernet connection (hardwire internet) preferred
Ping < 15
Download > 50 mbps
Upload > 10 mbps
Statlinx is able to provide the computer tower and USB headset only. Candidates must provide the rest of the equipment. If you are unsure if your computer meets the requirements, shoot us an email and one of our IT support agents can help.
If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your application. Thanks and good luck!
Responsibilities
Manage call volume of inbound calls in a timely and professional manner
Follow communication prompts
Identify callers needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers by going the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Skills
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Entry Level: $16/hr (with advancement opportunities) AND a monthly bonus program where you are eligible for up to 15%!
Health Benefits, Vision, 401k, and AFLAC available as well
Apply today! https://www.ondemandassessment.com/link/index/JB-7H8PAGN7C?u=1062055
Job Types: Part-time, Full-time
Pay: $16.00 per hour
Benefits:
401(k)
Health insurance
Paid time off
Schedule:
8 hour shift
Evening shift
Every weekend
Holidays
Monday to Friday
Weekends as needed
Work Location: Remote
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