Customer Service Representative - Hiring Immediately

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Weekly Pay
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Job Description:

Interviews will be conducted onsite New York, NY.

The schedule will be 8:30am to 5pm EST.
• Must have your own equipment to operate from home*??

Key Responsibilities: • Respond promptly to enrollment service calls, providing accurate information, mailing requested materials, and escalating issues as needed. • Educate clients on managed care principles and help them navigate health plan options. • Assess clients' healthcare needs and facilitate their selection of appropriate health plans. • Assist clients with the enrollment and disenrollment processes for health plans. • Receive, sort, and review enrollment/disenrollment forms for accuracy and completeness. • Process enrollment/disenrollment forms efficiently and send necessary correspondence to clients. • Collaborate with the Central Operations Supervisor to address client concerns and escalate issues as required. • Provide managed care education and enrollment services during peak call volumes. • Support mailroom functions when necessary. • Availability to work on Saturdays as part of the regular schedule. • Adhere to performance criteria and standards set by Call Center management.

General Requirements: • Demonstrate exceptional customer service skills with a proactive approach. • Proficient computer skills including typing (minimum 35 WPM) and familiarity with dual-screen systems. • Reliable attendance with punctuality during scheduled shifts. • Positive attitude, teamwork orientation, and willingness to support colleagues. • Prior experience in customer service roles preferred.

Education and Experience:
• High school diploma or equivalent required.
• College degree preferred.
• Experience in customer service or public-facing roles desired.
• Familiarity with local community needs and resources beneficial.

Full-time, Part-time
$18.0/hr Remote23

NEAST18

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