Customer Experience (CX) Support Advocate | Remote
Employer Industry: Mobile Education Platform
Why Consider This Job Opportunity...
Competitive total rewards package, including base salary and potential bonuses
401k match to help secure your financial future
Robust medical, dental, and vision benefits for you and your family
Generous paid time off programs plus 19 paid holidays per year
Flexible work schedule with the option to work remotely
Join a team recognized as one of Austin's Best Places to Work in 2024
What To Expect (Job Responsibilities)
Ensure customer contacts are addressed, questions are answered, and quality standards are met for each interaction
Strive for first call resolution and a positive customer service experience through inbound and outbound calls, chats, and emails
Stay informed on product updates, new tools, and departmental processes while seeking improvement opportunities
Accurately document all customer interactions within the customer database
Identify and escalate situations requiring urgent attention to the appropriate resources
What Is Required (Qualifications)
Minimum of 1 year of customer service or relevant experience
Availability for weekend and/or evening work
Ability to handle calls, chats, emails, and texts from students for 80% of the workday
Strong verbal and written communication skills, including proper grammar
Must reside in one of the specified locations: California, Colorado, Massachusetts, Mississippi, Nebraska, New Jersey, North Carolina, Texas, Utah, or Washington
How To Stand Out (Preferred Qualifications)
Experience with chat/text support
Bilingual skills (additional pay differential may apply)
#MobileEducation #CustomerExperience #RemoteWork #CareerGrowth #BestPlacesToWork
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