Customer Service Manager - Remote Work

• *Job Title:** Customer Service Manager - Remote Work
• *Company:** Avnet
• *Location:** Indianapolis, Indiana, US...
• *Job Type:** Part-time
• *Seniority:** Associate Level
• *Years of Experience:** 5

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### Job Description:

Avnet is seeking a dedicated and passionate Customer Service Manager to join our dynamic team in a remote capacity. This vital role involves overseeing customer service operations, ensuring exceptional support is provided to our clients while fostering a collaborative and respectful work environment. If you are an experienced professional looking to make a significant impact in customer service and lead a team in delivering outstanding results, we want to hear from you!

### Key Responsibilities:

• **Team Leadership:** Manage, mentor, and motivate a team of customer service representatives to deliver high-quality support, ensuring that team members are aligned with Avnet's customer service standards and values.

• **Customer Engagement:** Develop and implement effective strategies for customer engagement, ensuring that interactions with clients are positive, informative, and helpful. Promote a customer-centric culture within the team.

• **Issue Resolution:** Oversee the resolution of customer complaints and issues, acting as an escalation point for complex inquiries. Strategize solutions that not only address immediate concerns but also enhance overall customer satisfaction.

• **Performance Management:** Monitor and evaluate team performance through metrics and regular assessments. Provide coaching, training, and feedback to enhance skills and capabilities, support career development, and recognize outstanding performance.

• **Process Improvement:** Identify opportunities for improving customer service processes, workflows, and policies. Work collaboratively across departments to streamline operations and enhance the customer experience.

• **Reporting and Analytics:** Prepare and present regular reports on customer service performance, feedback trends, and improvement initiatives to senior management. Utilize data to inform decision-making and strategy development.

• **Training and Development:** Develop training programs and materials to onboard new team members and provide continuous learning opportunities for existing staff.

• **Collaboration:** Work closely with other departments, such as sales and product management, to ensure that customer feedback is captured and utilized for product development and service enhancement.

• **Compliance and Standards:** Ensure adherence to company policies, procedures, and industry regulations, maintaining high-quality customer service standards and practices.

### Requirements:

• **Education:** Bachelor’s degree in Business Administration, Communications, or a related field is preferred. Equivalent experience will also be considered.

• **Experience:** A minimum of 5 years of experience in customer service roles, with at least 2 years in a supervisory or management position.

• **Skills:**
• Exceptional people management and leadership skills with a proven ability to inspire and guide teams.
• Strong analytical and problem-solving abilities, with a focus on implementing effective solutions.
• Excellent communication skills, both verbal and written, to interact professionally with team members and clients.
• Proficient in customer service software and tools, as well as Microsoft Office Suite.

• **Personality Traits:**
• Dedicated, demonstrating a strong commitment to customer satisfaction and team success.
• Passionate about delivering exceptional service and developing team performance.

### Benefits:

• Parental leave
• Dental insurance
• Medical coverage

### Working Environment:

At Avnet, we strive for a harmonious workplace where collaboration and respect prevail. We believe that a positive, inclusive, and supportive environment allows our employees to thrive and produce their best work.

### Application Deadline:

Please submit your application by September 28, 2024.

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• *Equal Opportunity Statement:**

Avnet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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