Remote Customer Service Representative Delta Airlines
Job Summary
Job Type: Full-time, Remote...
Salary: $18-22 per hour
Company: Delta Airlines
Location: Remote (USA)
Benefits: Comprehensive health coverage, 401(k) plan, Employee travel benefits, Professional development opportunities
Job Description
Delta Airlines is seeking a passionate and dedicated Remote Customer Service Representative to join our team. As a remote representative, you will be the first point of contact for our valued customers, ensuring their travel experience is smooth and enjoyable. You will handle inquiries, provide information about our services, and address any issues or concerns that may arise.
Requirements
High school diploma or GED equivalent
Proven customer service experience, preferably in the airline industry
Excellent verbal and written communication skills
Ability to work in a fast-paced environment
Strong problem-solving skills
Proficient in basic computer applications
Reliable high-speed internet connection and a quiet workspace
Responsibilities
Respond promptly to customer inquiries via phone, email, or chat
Provide accurate information about flights, services, and policies
Handle and resolve customer complaints or issues efficiently
Assist customers with booking, modifications, and cancellations
Collaborate with other departments to ensure customer satisfaction
Maintain and update customer records in the database
Follow up with customers to ensure their issues are resolved
Benefits
Comprehensive health, dental, and vision insurance
401(k) retirement plan with company match
Employee travel benefits including free and discounted flights
Paid time off and holidays
Professional development and training opportunities
Flexible work schedule
Supportive and inclusive work environment
Educational Qualifications
High school diploma or GED required
Bachelors degree in a related field preferred but not required
Company Overview
Delta Airlines is one of the worlds leading airlines, providing exceptional travel experiences to millions of passengers annually. With a commitment to innovation, customer service, and sustainability, Delta Airlines continuously strives to be the airline of choice for travelers around the globe. We believe in fostering a diverse and inclusive workplace where employees are valued, respected, and empowered to grow both personally and professionally.
If you are passionate about delivering exceptional customer service and want to be a part of a dynamic and forward-thinking team, we encourage you to apply.
Delta Airlines is an Equal Opportunity Employer.
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