Customer Service Representative - Chat Support Specialist
Description
As a Remote Customer Service Representative Chat Specialist, you will provide exceptional service and build lasting relationships with customers through various communication channels, including telephone, chat, email, and social media. You will primarily assist customers with inquiries related to package logistics, returns, refunds, product details, and warranty information... Additionally, you will guide customers in navigating our website and address general questions.
Company Culture and Environment
This role emphasizes a customer-centric culture where building relationships and providing exceptional service is paramount. The remote nature of the position suggests a flexible and accommodating work environment that values work-life balance.
Career Growth and Development Opportunities
While specific opportunities for career advancement are not explicitly mentioned, the role in a customer service capacity may open pathways to higher-level positions within the organization, especially for those demonstrating exceptional service and communication skills.
Detailed Benefits and Perks
Eligible employees may have access to a variety of benefits, including:
Medical, dental, and vision coverage
Critical illness, accident, and hospital insurance
401(k) retirement plan with pre-tax and Roth options
Voluntary life and AD&D insurance for employees and dependents
Short and long-term disability coverage
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Paid time off (PTO), vacation, or sick leave
Compensation and Benefits
All necessary equipment will be provided and shipped directly to your residence. A standard 7-year background check will be conducted.
Why you should apply for this position today
This position offers a unique opportunity to work remotely while providing essential support to customers. If you have a passion for service and are looking for a dynamic role that allows you to engage with people every day, this is the perfect opportunity for you.
Skills
Customer service experience is essential, with a focus on answering inquiries and resolving issues
Strong written and verbal communication skills for inbound calls, minor email interactions, and chat support
Basic knowledge of Microsoft Office (Outlook and Word) is required
Ability to navigate your computer while on calls
Reliable internet connection is mandatory; reliance on a cell network or satellite is not permitted
Responsibilities
Provide exceptional service through multiple communication channels
Assist customers with inquiries related to package logistics, returns, refunds, product details, and warranty information
Guide customers in navigating the company website
Address general customer questions and concerns
Qualifications
Previous experience in customer service is essential
Strong communication skills, both written and verbal
Technical proficiency with Microsoft Office
Must have a reliable internet connection
Education Requirements
High school diploma or equivalent is preferred
Education Requirements Credential Category
High School Diploma
Experience Requirements
Previous customer service experience is required
Why work in Atlanta, GA
Atlanta is known for its vibrant culture, rich history, and strong economy. It offers a unique blend of Southern hospitality and modern city life, making it a fantastic place to live and work. With numerous opportunities for networking, professional development, and a diverse array of entertainment options, Atlanta provides an enriching environment for both professional and personal growth
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