Entry Level Customer Service Assistant

Department: Core Call Inc Location: Charlotte, NC Compensation: $17.50 - $23.00 / hour Description Job Title: Entry-Level Customer Service Assistant Location: Charlotte, NC Employment Type: Full-Time About the Role: We are looking for a friendly and enthusiastic Entry-Level Customer Service Assistant to join our growing team! In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries in a professional and timely manner. This is an excellent opportunity for recent graduates or individuals looking to start a career in customer service. Key Responsibilities • Respond to customer inquiries via phone, email, and live chat. • Provide accurate information about products, services, and company policies. • Assist customers in placing orders, processing returns, and troubleshooting basic issues. • Maintain detailed and accurate records of customer interactions. • Follow up on customer concerns to ensure a satisfactory resolution. • Contribute to a positive team environment and provide feedback for continuous improvement. Skills, Knowledge and Expertise • High school diploma or equivalent (Bachelor's degree is a plus). • Strong verbal and written communication skills. • Ability to multitask and manage time effectively. • Basic computer skills and familiarity with Microsoft Office or Google Workspace. • Customer-focused mindset with a positive attitude. Benefits • Health insurance • Paid time off • Opportunities for advancement and skill development • Supportive team environment Apply Job!