Customer Service Representative (FT Mon-Friday 8:30a - 5:00p)

Summary

Communicates with internal and external individuals to obtain information, resolve issues, and maximize reimbursements for services. Monitors accounts to ensure correct reimbursement is received. Works closely with the manager and supervisors in formulating and implementing departmental objectives

Primary Responsibilities
• Answers incoming calls.
• May provide coordination of billing activities among peers, including recognition of problems and researching options for the manager.
• Performs billing/verification as assigned.
• Calculate out of packet amounts for advanced services.
• Contact patient with anticipated amount due.
• Responds to inquiries regarding patient accounts with appropriate and accurate information in a professional manner.

Education, Experience, and Knowledge
• High School diploma or equivalent.
• Two years of experience in medical billing and insurance verification.
• Two years of experience in a customer service environment.
• NextGen EPM software experience a plus.
• Epic software experience a plus. Skills and Abilities
• Must have keyboarding skills, be familiar with the Windows environment and have an understanding of various payer verification/claims software.
• Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly.
• Excellent customer service skills.
• Must be very detail oriented

Physical Requirements
• Continuous sitting.
• Frequent use of computer (repetitive fine hand manipulation) and simple grasping of items.
• Occasional bending and twisting of neck and back, standing and/or walking, lifting/carrying of items up to 25 lbs.

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