Saudi Arabic-Speaking - Customer Service Agent (Chat Only)
Job Description
About WaffarX
WaffarX is the first cash back aggregator in the MENA region. We use cutting-edge technology to distribute cash back offers that transform everyday transactions into savings for customers and more sales for brands. Our goal is to provide flexible services that foster a new & needed form of loyalty.
WaffarX launched in 2018 as a smart, sustainable advertising channel where brands & customers engage in a meaningful value exchange based on cash back rewards. We then expanded to offer custom solutions that help brands & other entities enhance their service offerings seamlessly & build stronger relationships with target audiences organically.
We are now entering a period of fast-paced growth, and we need talented, motivated individuals to join our expanding team.
Hiring Criteria at WaffarX :
We appreciate the efforts of our employees to grow our business. We depend on diversity, build on knowledge and experience, and reward innovation.
We define the destination, and our employees pave the way towards it, thus we are looking for fresh minds, enthusiastic spirit, and team players.
We offer lots of opportunities to learn and improve your skills in a booming sector such as e-commerce, and the whole team shares the experience and thus the growth.
If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.
Job Summary:
The Customer Service Representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of the companys products and programs as well as communicating effectively within the company.
Essential Duties/Responsibilities: Respond to customer web inquiries regarding online merchandise or service orders. Candidate will be asked to respond do Saudi Arabian customers so a strong understanding of the local dialect and cultural nuances is a must. Assist customers via email and chat regarding placing orders, order confirmation, product/promotion questions with the goal of increasing business, customer satisfaction and retention. Document customer issues and inputs in ticketing system. Ensure prompt and proper resolution of customer queries by providing additional information or engaging others in the organization to provide a solution according to defined procedures. Achieve productivity standards and goals while maintaining the highest level of customer service Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Create and maintain customer loyalty by providing unforgettable service Work with team to achieve department goals such as updating response templates for customer queries Perform other duties as assigned by supervisor
Job Requirements
Job Qualifications: Candidate must be fluent in Saudi Arabic, with a strong understanding of the local dialect and cultural nuances. 1 year of Customer Service Experience Fluency in spoken and written English Fluency in written Arabic Ability to answer a high volume of messages/outbound calls. Excellent interpersonal skills Demonstrate sound decision-making abilities Ability to anticipate problems and create solutions for them with Strong attention to detail Accept and adapt well to corporate or departmental change Able to begin tasks with limited supervision Understand and process new information quickly Understand the value of creating customer loyalty Maintain stable performance and poise in high stress situations Digital and E-commerce experience preferred.
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