Remote Customer Service Advisor - work remote, no experience needed
The House of Mercier is excited to announce an opening for a Remote Customer Service Advisor. This is an excellent opportunity for individuals looking to start their career in customer service, as no previous experience is necessary. We are looking for enthusiastic and motivated individuals who are eager to learn and provide exceptional service to our customers.
Your Responsibilities
Respond to customer inquiries via phone, email, or chat in a courteous and professional manner
Assist customers with order processes, product information, and account inquiries
Troubleshoot and resolve basic customer complaints and issues
Maintain an accurate record of customer interactions in our system
Support the team in achieving service level agreements and maintaining customer satisfaction
Participate in training sessions to learn about our products and improve customer service skills
Contribute ideas to enhance service delivery and improve overall customer experience
Requirements
Strong willingness to learn and a passion for helping customers
Excellent communication skills, both verbal and written
Basic computer skills and the ability to navigate various software and applications
Strong problem-solving skills and a positive attitude
Ability to work independently in a remote environment
Reliable internet connection and a quiet workspace for effective communication
No prior customer service experience is required; training will be provided
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources
Stock Option Plan
Great Salary
Other Perks
Apply Job!