Administrative Assistant, Customer Service, and Inventory Control Specialist (Remote)

Job Summary:

We are seeking a highly organized and detail-oriented Administrative Assistant, Customer Service, and Inventory Control Specialist to join our remote team. This role involves providing excellent customer service and managing inventory across multiple platforms, including Shopify and Amazon Seller Central. The ideal candidate will have exceptional attention to detail, strong problem-solving skills, and the ability to work independently while maintaining consistent availability during designated hours.

Please note: This role requires consistent availability during the designated hours of 8AM - 12PM PST. Candidates who cannot meet this requirement will not be considered.

Key Responsibilities:

Administrative Assistant:
• Daily check of emails and concise reporting of details to manager.
• Coordinate and organize meetings, appointments, and travel arrangements for executives or team members.
• Screen phone calls, emails, and other correspondence, responding or forwarding them as necessary.
• Assist with data entry, record-keeping, expense tracking, and other administrative tasks as required

Customer Service:
• Respond promptly and professionally to customer inquiries via email, chat, or other communication platforms.
• Resolve customer complaints, process returns, and manage escalations in a timely and empathetic manner.
• Provide product information, troubleshoot issues, and ensure a positive customer experience.

Inventory Control:
• Monitor and maintain accurate inventory levels on Shopify and Amazon Seller Central.
• Enter products into both Shopify and Amazon Seller Central Inventory.
• Update product listings, SKUs, and other inventory details to ensure accuracy.
• Perform regular inventory audits and reconcile discrepancies across platforms.
• Coordinate with fulfillment centers to ensure timely restocking and order processing.

Administrative Tasks:
• Enter Inventory Control POs.
• Generate and analyze inventory and customer service reports using Microsoft Excel and other tools.
• Create and maintain organized documentation related to inventory and customer interactions.
• Support team initiatives and contribute to process improvement efforts.

Required Qualifications:

Experience: Minimum 2 years of experience in customer service and inventory management.

Technical Skills:
• Proficiency with Shopify and Amazon Seller Central.
• Advanced skills in Microsoft Office

Soft Skills:
• Extreme attention to detail and strong organizational abilities.
• Excellent written and verbal communication skills.
• Ability to handle multiple tasks and prioritize effectively.

Preferred Qualifications: • Familiarity with e-commerce operations and third-party logistics. • Experience in a remote work environment with proven time management skills.

Work Environment:

This is a remote position requiring a reliable internet connection and a dedicated workspace. Candidates must be available to work during Pacific Standard Time (PST) hours, Monday to Friday, with an estimated commitment of 25-35 hours per week.

Compensation:

Competitive hourly rate based on experience.

Job Type: Part-time

Pay: $20.00 - $30.00 per hour

Expected hours: 25 – 35 per week

Experience:
• Inventory control: 2 years (Preferred)

Work Location: Remote

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