Customer Support Rep – Chat

Position description:This is not a remote position.Gubagoo, an affiliate of Reynolds and Reynolds, is seeking a Customer Support Rep – Chat to join our team! In this role you will engage in online conversations with customers, representing our automotive dealer clients favorably. Your goal is to turn conversations into leads that help our clients generate revenue.Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.RESPONSIBILITIES:
• Handle a wide variety of customer inquiries via online chat
• Provide accurate information about the products and services via online chat
• Narrow down on appointment information to schedule appointments
• Capture customer contact information for lead generation and client review
• Summarize interactions based on customer needs for client review
• Develop and maintain a knowledge base of the evolving products and services
QUALIFICATIONS:
• Previous experience in retail customer service or the automotive industry preferred but not necessary
• Basic internet and window based computer skills
• Strong ability to multitask is preferred, gaming experience is helpful
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick paced work environment
Requirements:• Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST• Previous experience in retail customer service or the automotive industry preferred but not necessary• Basic internet and window based computer skills• Strong ability to multitask is preferred, gaming experience is helpful• Positive and professional demeanor• Excellent written and verbal communication skills• Ability to adapt to change and enjoy a quick paced work environmentBenefits:Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

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