Client Experience Associate - Part time - Remote
Overview
As a Client Experience Associate at Titan, you will be a key point of contact for investors during tax season, providing exceptional customer service and support.
In Short
Respond to customer requests via chat and email
Resolve customer issues and develop best practices
Assist with KYC/AML operations and account onboarding
Translate customer needs into recommendations for CX and engineering
Work part-time, Monday-Thursday (27 hours/week)
Join a small team with a significant impact
Be part of a vibrant in-person culture
Competitive cash compensation and equity packages
Opportunity to influence the Titan roadmap
Work in a fast-paced, innovative environment
Requirements
2+ years in a Customer Experience/Service role
Ability to handle challenging customer issues with empathy
Skilled in troubleshooting technical issues
Exceptional written and communication skills
Familiarity with customer support platforms like Zendesk
Benefits
Competitive compensation packages
Opportunity for full-time employment after contract
Work with world-class investors
Be part of a bold vision in finance
Impactful role in a growing company
Apply Job!