Bilingual Call Center Advocate, Fluent Mandarin and Cantonese

Description:
• The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients.
• The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately.
• This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.

Requirements: • High School diploma or equivalent required, some undergraduate education preferred • 1 year of customer service experience, call center environment experience preferred • A flexible and positive attitude • A friendly and nurturing attitude toward our patient population of older adults • Experience with EMR (Electronic Medical Record) documentation preferred • Ability to multitask, prioritize, and manage time effectively • Outstanding phone demeanor and etiquette • High level of integrity • Proficient PC skills, including basic Microsoft Excel skills • Spanish, Mandarin, Cantonese, or Polish speakers preferred • US work authorization • Someone who embodies being “Oaky”

Benefits:
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement
• Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter

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