Front Desk Agent

Overview:

We are seeking a professional and customer-oriented Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and creating a positive experience.

Duties:

• Greet guests upon arrival and ensure a smooth check-in/check-out process
• Answer phone calls and direct inquiries to the appropriate department
• Assist guests with inquiries, requests, and resolving any issues promptly
• Process reservations, cancellations, and payment transactions accurately
• Maintain a clean and organized front desk area
• Provide information about hotel services, facilities, and local attractions
• Handle guest feedback with professionalism and escalate as needed

Experience:

• Previous experience in a hotel or hospitality setting is preferred
• Proficiency in using phone systems and basic computer skills
• Strong communication skills with fluency in multiple languages is a plus
• Excellent customer service and guest relations skills
• Ability to multitask in a fast-paced environment
• Knowledge of front desk operations and phone etiquette

This position offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to their overall satisfaction. If you are passionate about delivering exceptional service and creating memorable guest experiences, we invite you to apply for the Front Desk Agent position.

Job Types: Full-time, Part-time

Expected hours: 20 – 40 per week

Schedule:
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Ability to Relocate:
• Camp Verde, AZ 86322: Relocate before starting work (Preferred)

Work Location: In person

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