Customer Service Phone/Chat Support Agent

Join our team at Adorn Medical Spa, a leading provider in the Health, Wellness, and Fitness industry. We are seeking a Customer Service Support professional to assist our clients with their inquiries and provide exceptional service. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you. This is a remote job for US residents only.

Responsibilities: • Respond to customer inquiries via phone, email, and in-person • Assist clients with scheduling appointments and resolving issues • Provide product information and recommendations • Maintain a positive and professional attitude at all times • Collaborate with team members to ensure customer satisfaction • Handle a variety of customer service tasks, from order processing to pricing updates. • Support the sales and business development teams with customer service needs. • Prioritize and manage urgent tasks to ensure deadlines are met.

Knowledge, Skills, & Abilities:
• Prior Epicor knowledge is a plus
• Excellent written and verbal communication skills with the ability to communicate at the appropriate level across the organization.
• Proficient with MS Office including Word, Excel, and PowerPoint
• Ability to commit to a flexible schedule and prompt arrival to scheduled shifts.
• Ability to follow verbal instructions
• Ability to be cross trained in other departments to help with unexpectedly high demands.

Qualifications: • Excellent communication and interpersonal skills • Strong problem-solving abilities • Ability to multitask and prioritize tasks effectively • Previous customer service experience preferred • Knowledge of the Health, Wellness, and Fitness industry a plus

If you are looking to make a difference in the lives of others and be a part of a dynamic team, apply now to join Adorn Medical Spa as a Customer Service Support!

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