Senior Experience Designer III, Managing Journey
About the position
When you join Verizon, you want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. If you're fueled by purpose, and powered by persistence, explore a career with us. The Verizon Value Organization is Verizon's portfolio of prepaid brands: Verizon Prepaid, Visible, Total Wireless, Straight Talk, Tracfone and more - serving millions of customers through multiple channels. Our mission in the Value Organization is to build a better connected world through accessible, quality wireless for all. This role is within the Value Digital/Customer Experience team, where we create and improve digitally-led experiences for our customers, striving for reliable, simple, exceptional world-class journeys.
Responsibilities
Creating delightful, complex designs to deliver great onboarding experiences.
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Creating and enhancing activation and support flows, making them intuitive and friendly.
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Identifying and analyzing design problems and opportunities within project briefs.
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Generating, exploring, refining, and documenting multiple design solutions.
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Prioritizing solutions based on analysis and judge their quality and context appropriateness.
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Working independently and collaboratively to solve design problems of varying complexity.
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Articulating design decisions and communicating solutions to stakeholders through presentations and critiques.
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Participating in design critiques, providing feedback on designs, wireframes, and prototypes.
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Supporting and guiding team members, sharing knowledge and recommending best practices.
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Supporting testing efforts and consulting with learning and development on content creation.
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Proactively contributing to the design system's evolution by proposing updates and providing feedback.
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Reviewing designs and ensuring accessibility requirements are met.
Requirements
Bachelor's degree or two or more years of work experience.
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Four or more years of relevant work experience.
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A portfolio of UX design work from pencil and whiteboard, to wireframes and prototypes.
Nice-to-haves
A degree in design or related field of study.
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Extensive experience with Figma, Sketch, Adobe and/or related design software.
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Ability to digest and translate complex technical requirements into intuitive experiences.
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Portfolio examples of enterprise applications and payment, profile and managing account journey samples.
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Experience with JIRA.
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Experience with Smart Sheets and/or Google Suite.
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Experience with Fortune 500 organizational environments.
Benefits
Health and wellness benefits
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Short term incentives
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401(k) Savings Plan
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Stock incentive programs
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Paid time off
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Parental leave
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Adoption assistance
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Tuition assistance
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Other incentives
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