First Notice of Loss Representative (Customer Service)
Are you motived by providing high-quality customer service? Do you have a passion for helping others? NJM Insurance Group currently has an opening in our Contact Center for a First Notice of Loss Associate where you will play an important role in ensuring our customers have a positive experience with us by responding to their inbound calls. Formal in-house training is provided. This is a hybrid position which requires time in the office as well as at home.
With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading regional provider of commercial lines, workers compensation, automobile, and property insurance.
Become a member of our team and youll be part of a company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time-off plan, and much more!
Schedule:
Monday to Friday (10:45am-7pm) and 1 Saturday a month (8:30am-4:30p)
Salary begins at $43,886 with the potential to earn more with experience (Salary is commensurate with experience and credentials).
Responsibilities
Will serve as first contact for our customers who are reporting claims. This includes handling incoming calls and accurately processing information into the system for assignment to an adjuster.
Provide exceptional customer service to customers who have experienced and auto or property loss
Determine appropriate coverage and complete necessary follow-ups in a timely manner
Efficiently navigate systems to access appropriate information to service callers
Perform additional duties within the department, as needed
Requirements
Contact Center experience handling inbound calls is a plus
Must have or be able to obtain and maintain a home high-speed internet connection
Strong verbal and written communication skills
Ability to demonstrate empathy to customers during what may be a stressful time
Excellent listening skills
Ability to navigate multiple programs simultaneously
Accurate keyboarding skills
Bilingual in English and Spanish is a plus
High school diploma or GED
Job Type: Full-time
Pay: From $43,886.00 per year
Benefits:
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance
Shift:
Day shift
Work Location: Hybrid remote in Hammonton, NJ 08037
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