Customer Service Gate Agent (Part-Time)

About the position

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will be able to successfully complete the Gate Agent training course, lift seventy (70) pounds, and work all shifts. This position will report to the General Manager. As a Customer Service Gate Agent, you will assist passengers in boarding and disembarking flights, monitor computerized passenger boarding, and assist customers with special needs, including arranging for wheelchairs and unaccompanied minors. You will also be responsible for changing customer flight itineraries and seat assignments as required, operating the Jetway, and working as a team to provide excellent customer service and meet corporate objectives. This role requires effective communication skills, the ability to organize, prioritize, and multitask, and a commitment to meeting company goals and customer expectations in a high-energy environment.

Responsibilities
? Assist passengers in boarding and disembarking flights
,
? Monitor computerized passenger boarding
,
? Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
,
? Change customer flight itinerary and seat assignments as required
,
? Operate the Jetway
,
? Work as a team to provide excellent customer service and meet corporate objectives

Requirements
? Successful completion of training course
,
? Ability to meet company goals and customer expectations in a high energy environment
,
? Effective communication skills
,
? Ability to organize, prioritize, and multitask

Nice-to-haves
? Previous airline experience
,
? Previous employment as a front-line customer service provider
,
? Basic knowledge of computer applications and programs

Benefits
? Paid training
,
? Holiday pay
,
? 401(k)
,
? Vacation
,
? Family travel on the American Airlines network
,
? Medical and dental available
,
? Performance-based bonuses
,
? Relocation packages

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