Online Chat Representative/ Live Chat Agent
- The Offer
- Opportunity within a company with a solid track record of performance
- Leadership Role
- Join a market leader within Telecommunications
Ideal Candidate
- You will be responsible for :
- Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
- Working closely with internal stakeholders to solve client issues.
- Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
- Developing account plans to enhance service delivery.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- The Profile
- You have at least 1 year experience within a Client Services or Customer Service role, ideally within the the Accounting Industry, Asset Management and Telecommunications industry.
- You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are a strong team player who can manage multiple stakeholders
- You are a strong mentor and coach who can build high performing teams
The Employer
Our client is an outsourced solution for Home Health agencies. Our client saw a need in the marketplace for a fully functioning clinical back office to support agencies who struggle with timely submissions of claims, cash flow issues, regulatory requirements, and lost income.
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