Live chat specialist/Virtual Assistant/Remote Technical Support Agent Work From Home

• *Job Overview:**

Audacy Inc. is seeking a talented and enthusiastic Live Chat Specialist/Virtual Assistant/Remote Technical Support Agent to join our team. This full-time remote position allows you to work from the comfort of your own home while providing top-notch customer service through online chat platforms. As a Live Chat Specialist, you will be the first point of contact for our customers, assisting with inquiries, technical support issues, and providing a seamless customer experience.
• *Responsibilities:**

• Respond to customer inquiries in a timely and professional manner through online chat platforms

• Provide technical support and troubleshooting assistance for customers experiencing issues with our products or services

• Utilize resources and knowledge base to resolve customer issues efficiently

• Maintain accurate and detailed records of customer interactions and transactions

• Collaborate with other team members to ensure customer satisfaction and retention

• Stay up-to-date on product knowledge and industry trends to provide accurate information to customers
• *Requirements:**

• Proven experience as a Live Chat Specialist, Virtual Assistant, or Remote Technical Support Agent

• Excellent written communication skills with a strong attention to detail

• Ability to multitask and prioritize in a fast-paced environment

• Technical aptitude and ability to learn new software quickly

• Strong problem-solving skills and a customer-focused mindset

• High school diploma or equivalent required; additional certification or training is a plus
• *Please note:** Audacy Inc. is an equal opportunity employer and follows all applicable laws regarding hiring practices. As such, we do not inquire about criminal backgrounds during the hiring process.

If you are passionate about providing exceptional customer service and are looking for a rewarding remote position, apply now to join our team as a Live Chat Specialist/Virtual Assistant/Remote Technical Support Agent. The salary range for this position is $30.00 to $40.00 per hour.

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