Online Chat Representative
We are seeking a dedicated and enthusiastic Online Chat Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through online chat platforms. Your ability to communicate effectively and resolve customer inquiries will be key to enhancing customer satisfaction and loyalty.
- Responsibilities
- Engage with customers through online chat, providing prompt and accurate responses to inquiries.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain a high level of professionalism and phone etiquette while interacting with customers.
- Perform data entry tasks to ensure accurate record-keeping of customer interactions.
- Assist in outbound calling efforts when necessary to follow up on customer inquiries or issues.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Stay updated on product knowledge and company policies to provide informed assistance.
- Experience
- Previous experience in a customer service role is preferred, particularly in a call center environment.
- Bilingual or multilingual capabilities are highly desirable, as they enhance communication with diverse customers.
- Strong typing skills with the ability to multitask effectively while engaging in online conversations.
- Proficient in analyzing customer inquiries and providing clear, concise solutions.
- Familiarity with data entry processes and attention to detail is essential for maintaining accurate records.
Join us as an Online Chat Representative, where your skills in communication and customer service will make a meaningful impact on our clients’ experiences!
Job Types: Full-time, Part-time
Pay: $25.79 - $34.83 per hour
- Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
- Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating shift
- Split shift
People with a criminal record are encouraged to apply
- Education:
- High school or equivalent (Required)
- Experience:
- Customer support: 1 year (Preferred)
- Location:
- Remote (Preferred)
Work Location: Remote
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