Customer Service Representative – Inbound Call Center – Fraticelli Oil Co Inc – Leominster, MA

Job title: Customer Service Representative - Inbound Call Center

Company: Fraticelli Oil Co Inc

Job description: Local family owned Oil & Propane Company looking for a Customer Service Representative to help the business develop strong relationships with their clients and customers.

Customer Service Responsibilities:
• Manage large amounts of incoming calls
• Provides customers with courteous and professional customer service in person or over the phone in a fast paced work environment.
• Provides account information to customers including but not limited to account balances, history, payments.
• Data Entry.
• Assists customers in the reconciliation of their accounts.
• Provides timely resolution of customer concerns and inquiries.
• Builds effective relationships and trust with customers and potential customers by listening to their needs.
• Processes customer transactions and ensures all necessary information is in place prior to completing the transaction.
• Opens new accounts
• Performs other related duties as assigned by management
• One to two years related experience or equivalent.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Bilingual skills a plus.
• Acute attention to detail.
• Must be able to multi-task.

PI192507875

Expected salary:

Location: Leominster, MA

Job date: Mon, 26 Sep 2022 04:38:16 GMT

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