Crisis Navigator

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Role Description

This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position will provide outbound telephonic calls for individuals who reach out to 988 and are at moderate to high risk of suicide and need additional support and linkage to appropriate mental health resources.

• Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to high risk for suicide and assess for suicide, update safety plan as needed and provide linkage to appropriate resources.


• Monitor and measure progress of individuals receiving follow-up services.


• Attend bi-weekly team meetings and supervision.


• Maintain accurate and detailed call reports of each contact.


• Meet the ethical and clinical standards in compliance with all accreditation.


• Answer incoming chats/texts from visitors utilizing 988.


• Assist in administrative tasks as needed.

Qualifications

• Bachelor’s degree in Behavioral Science, Psychology, Social Work or Certified Recovery Peer/Recovery Coach required.


• One year of crisis intervention or suicide prevention preferred.

Requirements

• Effectively communicate via written, verbal, in person and virtual methods.


• Demonstrates high-level customer service skills and professional etiquette.


• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.


• Knowledge of suicide assessments.


• Skill in providing crisis intervention.

Benefits

• Medical, dental, and vision health coverage


• Flexible Spending and Health Savings Accounts


• 403b retirement plan with company match


• Paid time off and ten paid holidays


• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)


• Employee Resource Groups


• Continuing education opportunities


• Employee Assistance Program

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