[Work From Home] Loan Support Specialist - Pacific Region
Posted 2025-06-26
Remote, USA
Full-time
Immediate Start
Ready to take the next step in your career? Join us as a Loan Support Specialist - Pacific Region! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.
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Description:Â Provide daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for all company systems and software.
 Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services.
 Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.
 Responsible for loan level administrative tasks within the loan origination system.
 Track tasks, activities and time spent within the ticketing system.
 Provide customer service in person, on the phone and via ticketing system.
 Collaborate among team members.
Requirements:  AssociateÂs degree or equivalent combination of education/experience; bachelorÂs degree preferred.  Minimum 4 years experience as a Loan Processor or Loan Officer in the mortgage industry.  Minimum 3 years experience using Encompass360 BankerÂs Edition in a production role.  Minimum 2 years experience providing direct support to employees or customers.  Experience utilizing a ticketing system to handle Loan Support questions, preferred.  Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements.  Knowledge on the use of verification, credit, appraisal, title, pricing, and automated underwriting services as they relate to mortgage loan origination.  Excellent customer service skills.  Proficient in Microsoft Word, Excel, Outlook.
Benefits:
 Medical
 Dental
 Vision
 401K
 Short-term disability
 Employee assistance program
 Wellness program Apply Job!
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