Part-time Junior Specialist - Customer Care (Remote)
Posted 2025-06-26Join our friendly team! We have a simple and rewarding job for a Part-time Junior Specialist - Customer Care! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary.
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 * Part-time Junior Specialist - Customer Care (Remote)** * Graham
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Lidl US is seeking a Part-time Junior Specialist to support the Customer Care Department. This person will be responsible for resolving and documenting customer issues in a timely and accurate manner while maintaining high customer satisfaction.
 REMOTE POSITION*
 Resolve Lidl US customer issues regarding products or in store experience
 Open, monitor, and close customer service cases in electronic CRM system
 Greet customers warmly and determine problems or reasons for calling
 Assist with customer refunds and reimbursements
 Answer questions about warranties, product availability, and terms of sale
 Escalate cases to second level customer care when appropriate
 Provide feedback to Customer Service Management regarding departmental and company processes and procedures to ensure a positive customer experience
 Use and modify scripted responses to guide interactions with customers
 High School Diploma or GED equivalent
 1+ years related experience working in customer service call center environment
 Previous experience resolving customer complaints
 Experience in retail/grocery industry preferred
 Ability to work evenings and weekends
 Ability to maintain a professional and calm demeanor in handling complex and demanding scenarios
 Ability to manage multiple tasks concurrently while maintaining attention to detail and commitment to deadlines
 Excellent interpersonal skills with a focus on rapport building, listening, and asking questions
 Excellent written and spoken communication skills
 Strong problem-solving skills
 Ability to be flexible and quickly adapt in a fast-paced environment
 Ability to work well in a close knit, collaborative environment
 Strong customer service experience, especially in assisting customers with resolving questions and potential issues
 Experience working with CRM systems; Salesforce experience preferred
At Lidl, we know that in order for our people to do their best, they must be at their best. Thats why as a company, we offer one of the most generous benefits packages in the industry.
All our Lidl employees are eligible to receive the following benefits:
 Medical | Dental | Vision coverage
 Paid Holiday & Paid Time Off (PTO)
 401k Plan (+ 5% company match and no vesting schedule)
 And so much more, visit our benefits page for more details and the latest updates
In addition to the great benefits above, our Full-Time employees receive these additional benefits: Group Term Life & AD&D Insurance, Short & Long-Term Disability Insurance, Voluntary Critical Illness and/or Accident Insurance, Parental Leave 100% pay for birth mothers and non-birth parents, Additional Paid Time-Off & Sick Time.
 * Location**
RDC {amount} miles
3815 Senator Ralph Scott Pkwy
Graham, 27302 ** Experience Level**
Graduates ** Industry Leading Benefits**
Additional Benefits
In addition to the great benefits offered to ALL employees, our Full-Time employees receive additional benefits. Benefits for ALL Employees
All our Lidl employees, regardless of full-time or part-time status, receive the following benefits Covid-19 Benefits
Available to all Lidl US employees **RDC**
Location 3815 Senator Ralph Scott Pkwy
Graham, 27302 Apply Job! For more such jobs please click here!
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