[Remote-Position] Customer Service Representative, Small Business

Position at a Glance:

• Company: Workwarp
• Compensation: a competitive salary
• Location: Remote
• Position: Customer Service Representative, Small Business
• Start Date: Immediate openings available

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About the role:

Enova has two different small business lending brands, each with their own unique offerings and customer requirements. As a Customer Service Representative, you will become an expert in both brands over the course of our 4 week training program. After you complete training, you will primarily be responsible for providing superior customer service and a positive experience to our customers.

Responsibilities: • Respond to incoming customer calls, addressing their questions and providing service • Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services • Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience • Uphold exceptional customer service standards through articulate and effective verbal and written communication • Keep customer accounts meticulously updated with accurate information

Requirements: • Experience in a call center setting is preferred • Proficient in phone communication and verbal skills, with a keen ability to actively listen • Familiarity with CRM systems and their practices • Customer-centric approach with adaptability to various personality types • Strong multitasking abilities, adept at setting priorities and managing time effectively

Compensation:

The budgeted hourly rate for this position is $17.50. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. Apply Job!

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