[Remote-Position] Customer Support Specialist - Work From Home

This position is easy to learn and perfect for a first job. Customer Support Specialist - Work From Home! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience.

Â

Â

Position Overview...

Leading online retailer specializing in premium pet supplies, dedicated to helping pet owners across the country provide their pets with exceptional care and love, seeks a motivated and detail-oriented Remote Customer Support Specialist.

In this role, you'll serve as the primary point of contact for customers, ensuring that each interaction reflects the company’s commitment to excellence and leaves a long lasting positive impression.

Key Responsibilities
• Deliver exceptional support through phone, chat, and email, handling inquiries, resolving issues, and providing product suggestions.
• Guide customers in navigating the website, assisting with product searches and the ordering process.
• Address and resolve customer concerns promptly and effectively.
• Manage returns, exchanges, and refunds in accordance with company guidelines.
• Maintain up-to-date knowledge of products and promotions to better assist customers.
• Coordinate with shipping and inventory teams to ensure efficient order fulfillment.

Qualifications
• Previous experience in customer service, call center, or a similar role.
• Strong verbal and written communication skills.
• Friendly and professional demeanor.
• Knowledge of CRM systems a plus.

Customer Support Positions Offer
• Competitive hourly salary based on experience.
• Full benefits package including health, dental, vision, and paid time off.
• Supportive and positive work environment.
• Employee discounts on a wide range of pet products.
• Flexible work from home options.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:
• Day shift

Work Location: Remote Apply Job!

Â

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.

Apply To This Job