[PART_TIME Remote] Remote Survey Research Interviewer (Spanish)
Core Information:
- Position: Remote Survey Research Interviewer- Part-time - CAHPS
- Company: Workwarp
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Location: Remote
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DUTIESÂ Deliver scripted multiple-choice questions over the telephone utilizing outbound call management technology
 Accurately record responses using a CATI system
 During each survey interview, positively engage with members of the public and remain neutral and unbiased regarding their responses
 Respond accurately to caller questions or concerns
 Complete all training activities
 Follow written communication scripts and project protocol
 Utilize refusal avoidance techniques to ensure each survey is completed
 Maintain standards for quality and production
 Be receptive and quick to implement constructive feedback
MINIMUM QUALIFICATIONS
 Candidates must have a bachelor's degree or at least 4 years' work experience to be considered
 Candidate must be fluent in reading and writing in Spanish and English
 Demonstrated verbal, written and interpersonal communication skills
 Demonstrated active listening skills and the ability to navigate the survey system while accurately entering data
 Clear and professional telephone speaking voice and ability to read accurately from a script
 Appropriately address questions or issues presented during calls using protocol
 Computer literacy skills including keyboard skills, ability to enter data accurately, and basic troubleshooting for using and accessing computer systems
 Ability to work set schedule to meet project objectives which includes a minimum of 20 hours during the calling effort
 Ability to read scripted questions and responses verbatim
 Prior experience as a survey research interviewer strongly preferred
 Previous experience collecting and recording data over the phone or in person
 Experience working with MS Office products, such as MS Teams, Word, and Excel
Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Apply Job!
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