Customer Support ¬Ė Overnight Customer Service Jobs Remote

This is more than a job; it's a chance to accelerate your career as a Customer Support ¬Ė Overnight Customer Service Remote! We believe in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role.

 

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Job Type: Customer Support Location: Georgia Company: VSP Vision... Responsibilities: ¬ē Make ensuring that customer service is accurate, timely, and effective under general supervision. Answering consumer questions in a way that promotes goal achievement ¬ē Respond to consumer questions from members, clients, suppliers, and internal and external business partners; questions can be made by phone, in person, online, or via email. The questions can range from simple to sophisticated. ¬ē Depending on the Line of Business (LOB), the following areas require in-depth knowledge: ¬ē Plans, Products, Services, Prescriptions, and Procedures ¬ē Internet knowledge e-commerce and online shopping ¬ē Processing and collecting payments ¬ē Verification of eligibility ¬ē Order standing, shipment status, and availability of stock ¬ē Correct completion of all required correspondence, forms, and documents ¬ē Testing for quality assurance in enterprise software ¬ē Investigate, address concerns and/or complaints, and choose the best course of action ¬ē Resolve issues and offer support for problems that might not have a standard solution ¬ē Demonstrate to clients and potential clients the worth and advantages that the business provides through its goods, services, and solutions. ¬ē Determine consumer trends and share them with the relevant leaders, divisions, and business partners; provide recommendations for any necessary adjustments, modifications, or fixes; and appropriately bring up issues that might have an influence on the entire company. ¬ē effectively uphold support level and customer service standards applicable to your line of business. ¬ē Keep abreast of any modifications to the policies, practices, and details of the products, services, and solutions in order to effectively and consistently answer to client inquiries. ¬ē Depending on the LOB, participation in benefit fairs, open enrollment sessions, and client meetings could be necessary in order to inform attendees; occasionally, overnight travel may be required. ¬ē Depending on the LOB, may assist Sales Representatives with any questions they may have about orders from customers. ¬ē Depending on the LOB, sales representatives¬í initial point of contact that is unrelated to consumer purchases may be ¬ē Depending on the LOB, claims may be processed in response to changes in workflow and business requirements. Requirements: Usually possesses the following competencies: ¬ē One to two years of experience in the call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries addressing moderate to complex consumer requests ¬ē Willing to work any shift, including overtime, weekends, and holidays ¬ē Demonstrated familiarity with the internet and comprehension of the fundamental browser settings ¬ē Demonstrated aptitude for using several software applications at once ¬ē practical familiarity with the Microsoft Office suite ¬ē Ability to prioritize numerous projects and be accessible for incoming calls and requests through effective verbal communication ¬ē Proficiency in writing communication to accurately record customer circumstances and draft letters to validate agreements reached ¬ē Excellent communication and rapport-building abilities ¬ē Posing pertinent and appropriate inquiries to ascertain the demands of customers ¬ē Demonstrated ability to solve problems and negotiate while making decisions ¬ē Capacity to implement customer/call handling principles with the proper discretion and judgment ¬ē Capacity to listen, handle transactions, and communicate with clients at the same time in a hectic setting ¬ē Candidates will undergo a credit check if this role processes payments on behalf of a third-party administrator (TPA). The following internet and hardware are necessary in order to properly and reliably carry out the responsibilities of a Customer Support Representative on our systems and networks: ¬ē OS (Available) ¬ē Windows 10 ¬ē CPU (Available) ¬ē Core i5-7500 Intel (4 Cores/6MB/4T/3.6GHz) ¬ē Memory (Assigned) ¬ē 16GB DDR4 2666MHz Memory (2 x 8GB) ¬ē Hard Drive (Sentry) ¬ē Solid State Hard Drive, 256GB ¬ē Headset, wired (provided) ¬ē Indeed. ¬ē Ethernet Connection (to modem/router; supplied cable/wire) NOT included: router/modem ¬ē Indeed. ¬ē Download Speed (on a home network, per user) ¬ē 50 Mbps ¬ē Upload Speed on a home network, per user ¬ē 10 Mbps ¬ē Overloaded Latency ¬ē Less than 150 milliseconds ¬ē Bilingual in French and English Apply Job!

 

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Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

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