[FULL TIME Remote] Remote Customer Service Manager

Quick Overview:

• Compensation: a competitive salary
• Position: Remote Customer Service Manager
• Start Date: Immediate openings available
• Company: Workwarp
• Location: Remote

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• Elevate Your Career as a Full or Part-Time Remote Administrative Assistant / Customer Service Manager** Are you ready to grow your career in a role that allows you to develop valuable skills and make a real impact? We’re offering an incredible opportunity for both full-time and part-time positions as a Remote Administrative Assistant / Customer Service Manager. If you have a strong foundation... in leadership, a talent for persuasion, and the determination to succeed, we want to meet you! Schedule a meeting today to explore this exciting opportunity. As an integral part of our team, you will:
• Participate in monthly virtual meetings, where your insights and contributions will help shape our company’s mission and culture.
• Guide customers in achieving their travel goals by working closely with them to create personalized itineraries.
• Thrive in a role that values rational, humble, and intuitive professionals with virtual experience and a deep understanding of client needs. **Your Responsibilities Will Include:**
• Living out our Core Values and Mission Statement, and embodying our company culture.
• Surprising and delighting clients with innovative solutions and personalized service, ensuring no one falls through the cracks.
• Responding to client inquiries and requests promptly.
• Managing payments and sending payment reminders.
• Handling flight changes, seat assignments, and concierge details such as spa, tour, and dinner reservations.
• Corresponding with clients about their preferences, arranging surprises, welcome notes, and notifying hotels of preferences before departure.
• Preparing client documents and travel tips, advising on what should be printed, and ensuring everything is ready 3 weeks before departure.
• Assisting with internal coordination and distributing necessary information.
• Setting schedules and managing time effectively.
• Managing client profiles and bookings.
• Serving as backup travel support or the main point of contact during emergencies, even outside of normal office hours.
• Continuously growing in your ability to implement tools that enhance our remote workplace culture. **What We’re Looking For:**
• A driven self-starter who is proactive, positive, and trustworthy.
• A flexible, creative thinker with strong organizational skills and a results-oriented mindset.
• Excellent verbal and written communication skills.
• Someone who can work independently with a high degree of autonomy in a remote environment.

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