[FULL TIME Remote] Technical Support - Customer Service
Core Information:
- Position: Technical Support - Customer Service Representative
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Company: Workwarp
- Location: Remote
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Description:Â The Technical Support / Customer Service Representative -Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
 This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
 A NEW CAREER POWERED BY YOU.
 Are you looking for a Âwork from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?
 Would you like to join a company that earns ÂWorldÂs Best Workplaces, ÂHappiest Employees, and ÂBest Companies for Career Growth awards every year?
 Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!
Requirements:  Strong focus on building customer relationships  1+ year of customer service experience  The ability to work an evening or overnight schedule  Technical support experience preferred  A high school diploma or GED  A quiet, distraction-free environment to work from in your home  Proficiency in fast-paced multi-tasking  Eagerness to learn new technologies  Strong problem-solving skills with the ability to ask probing questions to come to a resolution  Strong computer navigation skills and PC knowledge  A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)  High Speed internet (no wireless/hotspots or satellite) and a smartphone  Must reside in the United States or have a valid U.S. address for residence
Benefits:
 Paid training and performance-based incentives
 Lucrative employee referral bonus opportunities
 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
 Health and wellness programs with trained partners to help promote a healthy you
 Mentorship programs that support your rewarding career journey
 Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
 Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Apply Job!
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Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
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