Hiring Now: Healthcare Call Center Representative(100% Remote)

Key Job Details:

• Start Date: Immediate openings available
• Location: Remote
• Position: Healthcare Call Center Representative
• Compensation: a competitive salary
• Company: Workwarp

 

 

• Answer incoming phone lines...

• Follow guidelines dictated in quality program for each call.

• Ensure security procedure are met in every interaction

• Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines.

• Ensure correct information is communicated in each interaction.

• Maintain call talk times while applying all file facts

• Following details of required call scripts

• Process incoming Level 1 docs

• Maintain quality performance in processing

• Ensure all processing and call goals are met

Non-Essential Responsibilities:

• Performs other functions as assigned

• Follow processing guidelines as

Knowledge, Skills and Abilities:

• Ability to demonstrate customer service skills.

• Ability to use and decipher file details

• Ability to us de-escalation techniques on calls

• Ability to pay attention to detail while on calls or processing files.

• Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.

• Ability to demonstrate good keyboard skills.

• Ability to maintain patient confidentiality.

• Ability to work independently, under pressure and within, restricted timeframes.

• Ability to adapt and thrive in a changing environment.

• Ability to manage time effectively.

• Ability to demonstrate a strong knowledge of customer service principles and practices.

Work Conditions and Physical Demands:

• Primarily sedentary work in a general office environment.

• Ability to communicate and exchange information

• Ability to comprehend and interpret documents and data

• Requires manual dexterity to use computer, telephone and double monitors

• May be required to work extended hours based on special business needs.

Minimum Education:

• High School Diploma or GED required

• Additional education is preferred

Minimum Work Experience

• 2+ year of call center experience

• Demonstrate customer service skills is required

• Able to function between two departments incoming calls Apply Job!

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