TAG24 Specialist (Weekend Shift)

Location: United States (Remote)

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

We are looking for a full-time (40 hours per week, weekend shifts required) TAG24 Specialist who can support our growing TAG24 team. As the TAG24 Specialist, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:
• Fully service all enquiries, requests, bookings and ticketing with the highest standards and quality documentation—ensuring all air, rail, hotel and/or other ancillary reservations meet company and client expectations
• Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service
• Process complex reissues and pricing records accurately
• Ensure deadlines, client policies, and SLAs are met and adhered to
• Develop and maintain excellent customer relationships, ensuring the highest standards are delivered at all times with a personalized and individual approach to each client
• Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability
• Ensure PNR entries in GDS are correct and fully completed
• Consistently demonstrate attention to detail so that errors are reduced, profits are maximized, and the company does not incur any financial losses through individual and avoidable errors
• Other responsibilities and duties, as assigned

Qualifications:
• BS or BA degree OR in lieu of education credentials, equivalent combination of education and directly related experience
• Minimum of seven years’ experience and knowledge working with the travel industry, or a 24-hour department or similar service industry (10 years)
• Strong knowledge and understanding of fares, negotiated contracted fares, ticketing, reissue, and experience handling VIP, touring clients and/or group travel
• Proficient in Microsoft Suite, seven years of GDS experience (Galileo preferred) and ability to learn new systems
• Proactive self-starter with excellent customer service, negotiation, communication, and organizational skills, who excels at problem-solving, multitasking, meeting deadlines, and thinking outside the box with strong attention to detail

Experience TAG Perks:
• Remote work
• Competitive salary DOE
• Wellness/EAP program
• Employee discounts

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to [email protected].

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