Hiring Now: PART TIME Customer Service Rep

Work with a team of bright and motivated people as a PART TIME Customer Service Rep! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.

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Training schedules are 8AM-12PM or 12:30PM - 4:30PM Eastern Time during the first 4 weeks of employment.

Training schedule and shifts will be discussed during the virtual interview.

JOB SUMMARY

An Alivi Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners and address inquiries about our transportation services. The CSR role requires excellent communication skills in both English (Spanish fluency a plus), empathy, patience, and attention to detail during data entry and while speaking with members.

DUTIES & RESPONSIBILITIES
• Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan.
• Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
• Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
• Escalates transportation and customer service concerns to contact center leadership team.

REQUIREMENTS
• Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
• Spanish fluency a plus.
• High School degree or equivalent.
• Must be able to sit for 8 hours or more a day wearing a headset.
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.)
• CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
• Excellent written, communication and data entry skills.
• Moderate experience in Microsoft Teams, Outlook, and Word.
• Must be able to adapt to high and a fast-paced call volume.

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Are You the One We're Looking For?

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.