[Remote/WFM] Call Center Representative (Remote)

Bring your passion and expertise to make a difference as a Call Center Representative! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary.

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```Duties...
• Answer incoming calls from customers and provide assistance with inquiries or concerns
• Enter customer information and inquiries accurately into the database
• Analyze customer needs and provide appropriate solutions or escalate to the appropriate department
• Maintain a high level of professionalism and phone etiquette at all times
• Communicate effectively with customers, ensuring clear and concise information is provided
• Handle customer complaints or issues with empathy and resolve them in a timely manner
• Follow up with customers to ensure their needs have been met

```Requirements```
• Previous experience in customer service or call center environment preferred
• Strong data entry skills with attention to detail
• Ability to analyze customer needs and provide appropriate solutions
• Knowledge of medical office procedures is a plus
• Excellent verbal and written communication skills

Shifts: Between 8am-11pm EST

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:
• 8 hour shift

Experience:
• Call center: 3 years (Required)

Work Location: Remote Apply Job!

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We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.