[Remote/WFM] Contact Center Manager - Remote

Position at a Glance:

• Compensation: a competitive salary
• Position: Contact Center Manager - Remote
• Location: Remote
• Start Date: Immediate openings available
• Company: Workwarp

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At One Janitorial, we are driven by our core values: Discipline, Ethical Standards, Results-Oriented, Impact, Commitment, and Responsibility. We are seeking a dynamic and experienced Call Centre Manager to lead our outbound sales team. If you have a passion for managing and training sales teams, this is a fantastic opportunity to join a growing company with a professional and energetic culture.

Key Responsibilities: • Lead and manage a team of outbound sales agents. • Ensure 130+ outbound calls are made daily by each team. • Develop and implement strategies to meet sales targets and generate new business opportunities. • Train and coach team members to improve performance and achieve results. • Monitor call centre metrics and KPIs to maintain high standards of performance. • Collaborate with leadership to optimize outbound sales processes and improve efficiency.

Requirements: • Proven experience in managing and training call centre employees focused on outbound sales. • Excellent communication and leadership skills. • Strong familiarity with CRM systems (experience with HubSpot is a plus). • Ability to foster a results-driven and energetic team culture. • Must have 9 out of 10 English proficiency (written and spoken). • Experience in outbound sales, with a focus on lead generation and setting appointments. • Ability to work remotely in a quiet environment, with a reliable computer (4 GB of RAM), high-speed internet, and a quality microphone headset.

Perks:
• Competitive base salary plus commission incentives
• A supportive work environment with opportunities for growth.
• Flexible remote work arrangement, allowing you to maintain a work-life balance.

Job Type: Full-time

Pay: $4,000.00 - $6,000.00 per month

Experience:
• Cold calling: 3 years (Preferred)
• Contact Center Managing or Training: 2 years (Preferred)

Job Type: Full-time

Pay: $45,535.00 - $70,968.00 per year

Schedule:
• 8 hour shift
• Monday to Friday

Experience:
• Appointment Setter: 1 year (Preferred)
• Outbound Contact Centre Management: 3 years (Preferred)

Work Location: Remote Apply Job!

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We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.