[Remote/WFM] Customer Service Representative - Remote Work from

Key Job Details:

• Compensation: a competitive salary
• Position: Customer Service Representative - Remote Work From Home
• Start Date: Immediate openings available
• Location: Remote
• Company: Workwarp

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The Customer Service Representative is to provide excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties...

Primary Duties & Responsibilities: • Heavy phone contact with policyholders, providers and interested third parties. • Processing policyholder requests from correspondence, phone calls and emails • Review and maintain new and revised procedures regarding policy information. • Maintain department standards for number of calls, average handle and time management. • Customer service background and good phone skills. • Excellent communication, both written and oral, and organization skills. • Must be able to maintain confidentiality. • Excellent alpha and number recognition skills. • Demonstrated mathematical abilities. • Basic PC skills. • Able to handle high stress situations calmly and with tact and professionalism. • Strong decision making skills with the ability to analyze situations and make logical conclusions. • Regular and predictable attendance required

Requirements: • High school diploma or equivalent. Some college preferred. • At least one year of office experience preferred. Telecommunications experience a plus. • Life and Health insurance background and knowledge of insurance operations desired.

Physical Requirements: Heavy phone and PC usage, sitting for extended periods of time and frequently reaches above shoulder level. Fast-paced environment.

Required Skills
• Customer service background and good phone skills.
• Excellent communication, both written and oral, and organization skills
• Must be able to maintain confidentiality.
• Excellent alpha and number recognition skills
• Demonstrated mathematical abilities
• Basic PC skills
• Able to handle high-stress situations calmly and with tact and professionalism.
• Strong decision-making skills with the ability to analyze situations and make logical conclusions.
• Regular and predictable attendance required
• Must be able to type at least 30WPM
• Pay differential available for Bilingual employees (Eng/Span)
• Reliable and predictable attendance of your assigned shift
• Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying

Physical Requirements; Heavy phone and PC usage, sitting for extended periods of time and frequently reaches above shoulder level. Fast-paced environment. Ability to work 40-hour workweek.
• You must reside in the Greater Houston Area, have high-speed internet (20mbps/Upload), and a smartphone for this role. AIL will provide a company workstation to you.

Required Experience
• High school diploma or equivalent. Some college preferred.
• At least one year of office experience preferred. Telecommunications experience a plus.
• Life and Health insurance background and knowledge of insurance operations desired.
• *We are following the social distancing guidelines for COVID-19! All interviews and training have transitioned to a virtual platform.

Additional Requirements: • A home office/room or quiet and designated space to work in as a remote worker is required. • Safety is hugely important to us, you will be required to have a fire extinguisher in your home. • You will be required to have a smart-phone and high-speed internet (20mbps upload) before you can start. Wi-Fi does not suffice, you will be provided with an Ethernet cable and workstation Apply Job!

 

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